Hi all, My first post here. What are the rules on reopening the boarding door if the jet bridge is still attached to the plane? The other night in SFO, due to a very late United flight, I arrived at my departure gate at 7:07pm for a 7:15 flight. The area was clear except one gate agent (a very rude Filipino lady named Ocampa) and the door was closed. I had a party of 5 people with me that were all on that flight. I asked her if we could board, she said no, that she was busy and that I had to go to Customer Service). I asked for her supervisor and she rudely said "go to customer service". The gate agent had not even printed out the passenger manifest yet, so I know the plane was not ready to back out. It remained at the gate until around 7:20pm. As a result, for my party, United had to fork over 3 hotel rooms and meal vouchers. But the value of those were minimal compared to the expense I incurred due to a loss of a work day and one of my friends also had to take a day off. I texted a friend that is a station manager at another United location afterwards and ask him what I should have done. He said I should have identified myself as a 1K and / or asked for a supervisor. He said the hassle of reopening the boarding door was minimal compared to the work and cost on the backside to reroute us. Thoughts? I asked a few people at United what the official policy is and they tell me it is up to the gate agent as long as they can continue to get the plane out on time. Thanks!