Room rates/exchange rates off recently

Discussion in 'Starwood | Preferred Guest' started by sendaiben, May 17, 2014.  |  Print Topic

  1. sendaiben
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    sendaiben Gold Member

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    I have had some problems with room rates seemingly posting at the wrong exchange rate. Apparently this is because taxes are included in the room rate but not eligible for Starpoints. This is the first time I have noticed this.

    Is this common?
     
    Last edited: May 17, 2014
  2. sendaiben
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    sendaiben Gold Member

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    Just checked the 'taxes' and they include a service charge? Really? So the hotel charges a service charge and this is not eligible to earn starpoints?
     
  3. blackjack-21

    blackjack-21 Gold Member

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    Using Hilton as my reference, they never give points for either taxes OR service charges of any kind. If you had seen those service charges on your pre-checkout folio, you may have been able to have them removed from the bill at the front desk before you checked out if you can convince them to do so. Afterwards, not very possible, IMO.
     
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  4. Counsellor
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    Having the tax included in the quoted room rate is common in the Eurozone and some other countries, and you're correct that stay points do not include tax, even if the tax was included in the rate (but credit card pay points, e.g., the bonus 5 for using Marriott Rewards Premier VISA on a Marriott charge and the ones for using SPG's AMEX to charge your Starwood stay) do include points for the tax.
     
  5. sendaiben
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    sendaiben Gold Member

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    Ugh. Don't like that, but meh. What about service charges? Surely that's just part of the room rate really?
     
  6. Counsellor
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    I guess it depends on what the service charge is for. If it's a charge added to your folio, usually Marriott and Starwood will give you points on that, but it depends with Marriott, for example, on the brand you're staying at, and whether the service (parking, for instance) is done by Marriott or by a concessionaire or separate business.

    What in particular were you thinking of?
     
  7. sendaiben
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    sendaiben Gold Member

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    That's just it, it's a service charge included in the room rate. I don't see why it wouldn't be eligible for Starpoints, but that is what the chat support told me... (they are treating it the same as a tax).
     
  8. SPG Champion 3
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    SPG Champion 3 Official Representative

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    Hi sendaiben,

    According to the terms and conditions of SPG program, taxes and service charges are not eligible to earn Starpoints. You can find this information in the T&C, 2.2 Eligible Charges.

    Eligible Charges do not include any complimentary services, SPG Awards, SPG Promotion Rewards or any other fees or charges including, without limitation: (A) charges for banquets, meetings or other functions, with the exception of Starpoints earned from qualifying meetings or events through the Starwood Preferred Planner Program; (B) other fees paid including, without limitation, parking, business center, high-speed internet access, retail stores, spa products and services and greens fees; and (C) taxes, gratuities, service charges, mandatory or automatic charges (e.g., resort charges) and other applicable charges.

    If you have further question, please let us know.

    Best Regards,

    Christina Zhou
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
  9. sendaiben
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    sendaiben Gold Member

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    Hi Christina

    Thanks for the qualification :)

    I'm wondering now what these service charges are. Presumably they are decided by the hotel? Are there any rules around this? What is the justification for calling part of the room rate a 'service charge'?

    I'd appreciate any more information you could give me.
     
  10. SPG Champion 3
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    Hi sendaiben,

    Sorry for the delay in response.

    The service charge is determined by the hotel and it is treated as revenue in Japan. Unfortunately I do not have any further information to share on this.

    Best Regards,

    Christina Zhou
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     

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