Review: Grand Hyatt New York

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  1. BoardingArea

    BoardingArea News Feed

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    I recently spent about a week in New York, and for the first few nights decided to check out the Grand Hyatt New York.

    I’m loyal to Hyatt and spend a fair number of nights per year in New York hotels, though have never been to the Grand Hyatt, which is the largest and oldest Hyatt property in New York. If I’m not mistaken the “Grand” Hyatt name even originated at this hotel, since it’s located next to “Grand” Central.

    Hyatt’s growth in New York City over the past several years has been amazing, and I love the variety of properties they have, both in terms of location and style.

    I love Andaz properties, so naturally am a fan of the Andaz 5th Avenue and Andaz Wall Street, both of which are top notch properties. Earlier in the year I also checked out the Hyatt Times Square and Hyatt Union Square, both of which are unique properties as well.

    I never really had much of a desire to stay at the Grand Hyatt New York, which is a mega hotel with 1,300+ rooms. Still, during my recent visit to New York it was the most reasonably priced option at ~$250 per night, so I figured I might as well stay there so I can review it and check it off “the list.”

    The Grand Hyatt is located on 42st between Lexington and Park. So while I don’t love the immediate area, it is centrally located for anywhere in the city you could want to visit.

    I arrived late at night after taking an Uber from LaGuardia Airport.

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    Grand Hyatt New York exterior

    The hotel definitely feels “grand,” with high ceilings and big pillars throughout the lobby.

    I took the escalator from street level to the lobby.

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    Grand Hyatt New York entrance

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    Grand Hyatt New York entrance

    There’s plenty of seating in the lobby, plus a few check-in desks. While it wasn’t crowded when I checked in after midnight, during the day there were dozens of people sitting around with luggage, presumably waiting for their rooms to become available.

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    Grand Hyatt New York lobby at night


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    Grand Hyatt New York lobby during the day


    There’s also a Grand Club reception area located right behind the front desk, which I didn’t learn about until I checked out. Given that queues tend to get long in the main check-in area, this is an awesome feature for Grand Club guests and Diamond members. It’s worth noting that it’s only open during normal business hours, though.

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    Grand Hyatt New York Grand Club check-in

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    Grand Hyatt New York Grand Club check-in

    Anyway, the agent that checked me in was awesome, and quickly familiarized me with the features of the hotel. She explained the benefits I’d receive for being a Diamond guest, including:

    • Complimentary internet
    • 4PM check-out
    • Access to the Grand Club
    • Welcome amenity (I selected 1,000 Gold Passport points)

    On top of that, Diamond members receive vouchers for complimentary water or coffee from the Market, located right next to the lobby. That’s a nice touch, in my opinion.

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    Grand Hyatt Diamond water/coffee vouchers

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    Grand Hyatt New York Market

    I was directed to the elevators, and it was explained to me that I needed to take one of the five right elevators. There are 10 elevators, and half of them serve the bottom floors, while the other half serve the top floors.

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    Grand Hyatt New York lobby

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    Grand Hyatt New York hallway

    I was assigned room 2726, located on the 27th floor.

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    Grand Hyatt New York hallway

    This seemed to be a “Gold Passport Guest Floor,” whatever that means.

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    Grand Hyatt New York Gold Passport floor

    My corner room was located at the far end of the hallway, which was quite a walk. This is indeed a massive hotel.

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    Grand Hyatt New York room entrance

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    Grand Hyatt New York floorplan

    I was immediately impressed upon entering the room. There was an entryway, with a closet to the left and the bathroom to the right.

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    Grand Hyatt New York King Deluxe room entrance

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    Grand Hyatt New York King Deluxe room entryway

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    Grand Hyatt New York King Deluxe room closet

    The room itself was massive by New York standards, with a king size bed, seating area, and lots of “open” space. It was almost under furnished, which is something you rarely find at hotels.

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    Grand Hyatt New York King Deluxe room

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    Grand Hyatt New York King Deluxe room

    While there wasn’t a formal desk, the couch area had a nice coffee table which could be moved around to create a comfortable area from which to work.

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    Grand Hyatt New York King Deluxe room

    The TV was in the middle of the room, so could be viewed at an angle from the bed or couch area.

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    Grand Hyatt New York King Deluxe room

    I was pleasantly surprised by the room up until this point. I still prefer the Andaz properties, but for a 1,300+ room hotel, this was more than I was expecting.

    And then I saw the bathroom. I’ve had bigger bathrooms than this on airplanes.

    The toilet was literally “wedged” between the sink and shower, to the point that it was almost unusable.

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    Grand Hyatt New York King Deluxe room bathroom

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    Grand Hyatt New York King Deluxe room bathroom

    The shower was also unpleasantly tight.

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    Grand Hyatt New York King Deluxe room shower

    It featured June Jacobs amenities.

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    Grand Hyatt New York King Deluxe room toiletries

    The room featured pretty standard midtown views — nothing amazing, but not bad either for the 27th floor of a hotel.

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    Grand Hyatt New York King Deluxe room view

    One area of the hotel that impressed me was the Grand Club, which is located on the 16th floor.

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    Grand Hyatt New York Grand Club

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    Grand Hyatt New York Grand Club hours

    The lounge was recently renovated, and it’s gorgeous. It features tons of seating and was never crowded. Beyond that, I loved the variety of seating options, from couches to tables to an outdoor patio.

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    Grand Hyatt New York Grand Club

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    Grand Hyatt New York Grand Club

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    Grand Hyatt New York Grand Club

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    Grand Hyatt New York Grand Club

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    Grand Hyatt New York Grand Club

    I just love that they have an outdoor patio, which is tough to beat in New York in summer.

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    Grand Hyatt New York Grand Club patio

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    Grand Hyatt New York Grand Club patio

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    Grand Hyatt New York Grand Club patio

    The Grand Club serves breakfast from 6:30AM till 10AM on weekdays. Fortunately coffee is available from 6AM till 10PM, so as far as I’m concerned breakfast is served 16 hours a day. [​IMG]

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    Grand Hyatt New York Grand Club coffee machine

    The breakfast spread was mostly continental, but quite good. It featured fresh fruit, croissants, muffins, salmon, cheese, cold cuts, bagels, toast, cereal, etc.

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    Grand Hyatt New York Grand Club breakfast spread

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    Grand Hyatt New York Grand Club breakfast spread

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    Grand Hyatt New York Grand Club breakfast spread

    Then there was a fridge with greek yogurt, yogurt parfaits, and fruit.

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    Grand Hyatt New York Grand Club breakfast spread

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    Grand Hyatt New York Grand Club breakfast spread

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    Grand Hyatt New York Grand Club breakfast spread

    There was also one rotating hot dish, which, to be honest, looked vomit inducing.

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    Grand Hyatt New York Grand Club breakfast spread

    Then throughout the day drinks were available, plus cookies, chocolate, and a few types of snack mix.

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    Grand Hyatt New York Grand Club daytime snacks

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    Grand Hyatt New York Grand Club daytime snacks

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    Grand Hyatt New York Grand Club fridge

    The evening service was available from 5PM till 8PM. There’s an honor bar with alcoholic beverages available for purchase.

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    Grand Hyatt New York Grand Club fridge

    And then there was a decent snack spread, including bread, cheese, veggies, and one rotating hot option.

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    Grand Hyatt New York Grand Club evening spread

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    Grand Hyatt New York Grand Club evening spread

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    Grand Hyatt New York Grand Club evening spread

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    Grand Hyatt New York Grand Club evening spread

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    Grand Hyatt New York Grand Club evening spread

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    Grand Hyatt New York gym

    The hotel also has a well equipped “pencil gym” (it was long and narrow), which I only had time to use once during my stay.

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    Grand Hyatt New York gym

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    Grand Hyatt New York gym

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    Grand Hyatt New York gym


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    Grand Hyatt New York gym

    Grand Hyatt New York bottom line

    Overall I was pleasantly surprised by the Grand Hyatt New York. Minus the bathroom, I thought the room was quite nice. The Grand Club was really impressive as well.

    That being said, the bathroom I had really pissed me off, to the point that it’s almost enough reason for me not to return here, even if the price is right.

    My preferred properties in New York remain either of the two Andaz properties, though I might give this hotel another try at some point if the price is right and hope for a better bathroom layout.

    Redeeming points at Grand Hyatt New York


    The Grand Hyatt New York is a Gold Passport Category 6 property, meaning it costs:

    • 25,000 Gold Passport points for a free night redemption
    • 12,500 Gold Passport points plus $150 for a Points + Cash redemption (subject to capacity controls)

    Given that the rate was ~$250 per night when I stayed, paying cash was definitely the best option. However, during high season this hotel sometimes goes for $400+ per night, in which case it can make more sense to use points. However, keep in mind that the Andaz 5th Avenue is also a Category 6 property, so if I were redeeming points I’d definitely choose the Andaz if both were available.

    In addition to their own co-branded Chase Hyatt Visa Card, Hyatt Gold Passport is also a Chase Ultimate Rewards transfer partner, meaning you can transfer points from Chase Ultimate Rewards instantly at a 1:1 ratio. The best cards for collecting Ultimate Rewards points are:

    • The Chase Sapphire Preferred® Card, which offers double points on dining and travel, no foreign transaction fees, and a 7% annual points dividend (plus a sign-up bonus of 40,000 Ultimate Rewards points after spending $3,000 within three months, plus an additional 5,000 points when you add an authorized user and they make their first purchase within three months)
    • The Ink Plus® Business Card and Ink Bold® Business Card, which offer 5x points on office supply stores, and on cellular phone, landline, internet, and cable TV services (plus a sign-up bonus of 50,000 Ultimate Rewards points after spending $5,000 within three months)

    The post Review: Grand Hyatt New York appeared first on One Mile at a Time.

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  2. tampajim

    tampajim Active Member

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    Great review! Thanks.

    I am traveling to stay at the Grand Hyatt NY next week. I appreciate the details and the pics!

    TampaJim
     

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