Resort Fees should be prohibited for Honors Diamond and Gold members

Discussion in 'Hilton | Honors' started by msd001, May 10, 2017.  |  Print Topic

  1. msd001

    msd001 New Member

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    Hilton Honors overall is a good program. As its top tier Diamond member, it seems to me wrong on that benefits I am entitled too at all Hilton properties, such as free Wi-Fi, health club access, free water, etc. I am suddenly forced to pay a userous resort fee to obtain. This is plain greed and unexplainable. I have contacted Hilton through various channels over the years and no one has been able to give me an acceptable reason. Hilton honors members of gold and diamond status, more of us need to complain, to maintain our rights. Please call your Hilton diamond or gold desk number.
     
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  2. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

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    You could switch your loyalty to the wonderful world of Hyatt.

    Of course, then you'd have other problems to deal with.

    Ultimately I think resort fees should be disallowed, period. It is not only a scammy way to avoid giving elites benefits they have earned, but also a way to make room rates look artificially low in price based searches.

    Welcome to Insideflyer.
     
  3. Canarsie
    Original Member

    Canarsie Gold Member

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    My thoughts exactly.

    If a hotel or resort property wants to charge an extra $40.00 per night, then either raise the room rate and clearly advertise it; or offer the resort fee as an option to customers. Do not advertise a lower room rate and then surprise the potential guest with a mandatory resort fee which offers little to nothing in added “benefits.”

    Mandatory resort fees are a bane to guests of the lodging industry.
     
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  4. RROO

    RROO New Member

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    There should not be any resort fees or car parking fees - PERIOD
     
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  5. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    I am okay with parking fees. Those get paid by those who consume the service and not force-billed to everyone staying a night.

    I do wish some properties made it easier to discover those fees upfront on their website.
     
  6. WilliamQ

    WilliamQ Gold Member

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    And to cap it off, fees are not entitled to reward points...!
    Resort fees are really distasteful. One cannot even opt out like a budget airline.. :mad:
     
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  7. NYCUA1K

    NYCUA1K Gold Member

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    I just spent 5 nights at Hilton Hawaiian Village and the resort fee was $30 per day! That monstrosity is just pure greed and ought to be illegal in the US, like it is in other western democracies:
    • In most of Europe, including Great Britain and all member states of the European Union, it is illegal to charge, or advertise the requirement to pay, mandatory fees which are not included as part of the total room rate, such as resort fees.[43]
    • In Australia, under the Australian Consumer Law, it is illegal to charge, or even advertise it is a requirement to pay, mandatory fees (including resort fees), if they were not reflected in a total cost as a single figure at the time of booking.
    • The Federal Trade Commission (FTC) is the US government organization with authority to regulate the hotel industry. On the subject of resort fees, FTC attorney Mamie Kresses said: "The fees are not illegal as long as they're disclosed."[45]
     
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  8. radonc1951

    radonc1951 Gold Member

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    What gets my goat is that I have now encountered "resort fees" that give you nothing in return. :mad:. When they started, it was free internet or free phone calls or something of minimal value.
    However, the last hotel I stayed at gave me access to the dining room :rolleyes:. It was nothing more than an add-on to the hotel charge. Pure baloney.

    However, as the saying goes
    "Pigs get killed, hogs get slaughtered". The industry will continue to abuse the system until some point is reached when it blows up in their face.
    Hopefully sooner rather than later.
     
  9. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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  10. radonc1951

    radonc1951 Gold Member

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    You're lucky they don't nail you with a "tap water fee" to refill your reusable water bottle. :rolleyes::mad:
     
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  11. B1BomberVB

    B1BomberVB Silver Member

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    +1 Everybody above! I also vote that resort fees should be outlawed. Worldwide. Full Stop.
     
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  12. Dublin_rfk

    Dublin_rfk Gold Member

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    Thanks for the info on HHV. I had to look long and hard to find the resort fee and discovered that it's not included confirmation email. I find the 'per day' billing a little onerous. One would think that they could a least have a flat rate and discounted by status in their membership program. I am truly glad I made my booking a few weeks ago! The rate using points has increased 115% and the fees are not shown on the reservation!
    Sticker shock! First it's the $ 30.00 a day resort fee (now increased to $ 35.00)then it's the $ 32.00 to $ 39.00 a day parking fee (both of which have increased to $ 39.00 and $ 47.00 since I made my reservation - I can't wait to see which rate I'm charged!) and lets not forget that you are most likely renting that car you desire to park there. If it wasn't for the fact the +1 wants to stay there I would be somewhere else.
     
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  13. Vicki

    Vicki New Member

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    I agree completely about the resort fee scam! I rarely travel for "fun", so paying a resort fee for access to the spa or pool is a waste for me. As a Lifetime Diamond Hilton member, I am incensed when charging me a resort fee after I have been a loyal Diamond member for more than 10 years! That's a lot of cash!
     
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  14. 7Continents
    Original Member

    7Continents Silver Member

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    What's worse, soon they'll think they can be like the Ritz and charge a resort fee based on your room rate - everyone pays a different rate for the same non-services!
     
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  15. msd001

    msd001 New Member

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    HILTON EXECS ARE YOU READING HOW YOU ARE IRKING YOUR BEST GUESTS?!
     
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  16. ccoulson

    ccoulson Silver Member

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    Agree 100% that Resort Fees should be eliminated. It was somewhat understandable when these fees started popping up at actual resorts, but I have recently seen "facility" fees charged at city properties in New York and Las Vegas.

    Many conferences and conventions are held at "resort" locations (Orlando, Las Vegas are popular) but due to the work schedule attendees rarely have the opportunity to use any of the amenities yet are still forced to pay these fees. As others have mentioned, most of these amenities are already covered by frequent flyer status anyway (newspaper, wifi, coffee, water, fitness center).

    There is a handy website called resortfeechecker.com that will check to see if a property charges a resort/facility fee and at what rate.
     
  17. customdirect

    customdirect Active Member

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    I have made it my personal travel policy to NEVER stay at a property charging a resort fee on a business trip and I would feel the same even if I were not a top tier Elite. I hate them on every level. As posted above, Resort fees are a dishonest mechanism to appear cheaper in OTA searches and elsewhere and they have become contagious. It is NOT deconstructed pricing if it is mandatory vs a menu. The airline industry got their hands slapped hard for not including charges that would be mandatory for most travelers in their advertised price. Hotels should not be treated differently! Write your congressman and your Elite program Marketing VP. We do have more clout than the average guest.
    (FYI, last month, I stayed at a very nice five star property in LAS right next to the convention center with a fair rate, no resort fee, free parking and was upgraded nicely. Thank you Renaissance. I know this is Marriott but the same rules apply in my view regardless of the brand)
     
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  18. eponymous_coward
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    eponymous_coward Gold Member

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    I've stayed at that Renaissance. It's not a five star property by any means (and legit Vegas five star casino properties are all over the place, including a Mandarin Oriental and Four Seasons). It's a nice four star business hotel (though I'm not a fan of ENVY, the onsite steakhouse; they botched a pretty expensive meal and Vegas steakhouses are a dime a dozen).
     
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  19. radonc1951

    radonc1951 Gold Member

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    Resort fee update.
    Stayed at Claridge Hotel in Atlantic City, which is a Radisson property.

    The hotel is ....old and therefore suffers the indignities of age. This hotel has a resort fee and it only appears after you have pulled the room rates. You pay $18/day for "pool access and seasonal beach service (whatever that may be). Since it was raining on Memorial Day weekend, I guess that means they would have given you a beach umbrella:rolleyes:.

    It is especially annoying to have to dig throughout the web-site to even find a mention of the resort fee. In fact, for the night I chose, the resort fee was an whopping additional 25% of the room rate. :eek:

    If there is one thing I could say about the Claridge, it is about the furthest thing to a resort in my mind.
     
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