Reply back to customer service?

Discussion in 'General Discussion | Travel' started by goheerow, Jun 30, 2011.  |  Print Topic

  1. goheerow

    goheerow Silver Member

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    Not sure what the protocol is, but I emailed customer service of a rental car company to let them know about receiving bad customer service at their rental counter. I received a response back with an apology and a small credit. Should I reply back with a thank you note even if the recipient of the email is general customer service? I'm assuming it won't get back to the same rep that helped me with this in the first place.
     
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  2. Grace
    Original Member

    Grace Silver Member

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    I usually don't if it's generic like that.
     
  3. JohnDeere19
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    JohnDeere19 Gold Member

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    Doesn't hurt, but the original customer service rep probably won't get it.
     
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  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    I wouldn't. It just costs them money to look at your reply and discard it as non-actionable. Some companies later send a survey asking how their customer service was. That's a way to thank them and the agent if you were satisfied.
     
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  5. goheerow

    goheerow Silver Member

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    Good point. I'll keep an eye out for that.
     
  6. goodandclassy
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    goodandclassy Silver Member

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    There might be a specific agent name or a case number. You might want to then email them and thank the particular individual working on your case. Otherwise, wait for the survey, if any :)
     
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  7. Steven Schwartz
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    Steven Schwartz Gold Member

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    Did it with Avis about 3-4 years ago after a lousy rental. Got a nice letter with a $50 future voucher. No follow-up needed. I complained, they responded appropriately- all square. But not everyone responds so I was happy and grateful.
     
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