Background - wife is on a platinum challenge because this is the first of a few business trips coming up with Marriott as the corporate choice. My wife checked into the Renaissance in Seoul about two hours ago for a business trip with a paid corporate rate that included wifi(doesn't work) and breakfast. She asked about an upgrade and was told they were full, no upgrade available. They asked for her MR number and checked her info, didn't say anything and went to her room. Afterwards they sent a letter apologizing that they forgot to welcome her as a platinum and giving her a list to choose from for her welcome gift. I also think they realized their flub avoid the compensation as stated in the T&C. Just my opinion. Also had a list with other benefits she was eligible for - it was wifi, a breakfast voucher for one day (she is staying 3 nights), 2 hour lounge access for one day and a free pressing. Am I misunderstanding, but isn't the second list of benefits already included as a gold and even then watered down at this hotel? is the welcome gift really the difference for platinum? I hope it isn't coming off as a DYKWIA. Have enjoyed stays as a Hilton gold, SPG gold and CC gold and they were probably better than what she is describing as a platinum. I think this is an isolated situation but I am surprised since mid level status are treated well in Asia.