Refund fees: how airlines avoid paying up

Discussion in 'General Discussion | Travel' started by sobore, Jul 21, 2012.

  1. sobore
    Original Member

    sobore Gold Member

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    Airlines are renowned for charging customers excessive fees.

    Fees for booking, checking in, paying by card, taking hold luggage and hand luggage, priority boarding, changing a passenger’s name…The list is endless.

    Just this month 12 airlines were forced to scrap costly debit card surcharges following an investigation by the Office of Fair Trading (OFT), and the government is aiming to introduce legislation that will wipe out unfair card surcharges altogether by the end of this year.

    But did you know that should you need to cancel your flight for any reason and claim the money back from your travel insurer, you might also have to fork out as much as £25 for a letter from the airline confirming you didn’t fly?

    What’s more, if you request a refund of the air passenger duty tax you have paid on your flight – the airline doesn’t have to pay this if you don’t fly – you’ll probably also be hit with a hefty refund fee, rendering it worthless.

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