Disclaimer up front: Most of my airline usage, and accumulated miles, are with AA, and have been for a decade. I've been an AA member for like 28 years, and pretty much gave up on other airlines back in the early 2000s. I have become enthralled with milepoint since discovering it last summer, and reading it actively. I originally found it when checking out a hotel program. But regarding MP's airline content, I started by concentrating on the AA forums and threads, for obvious reasons. The last couple of months I have read more and more posts about the other two huge U.S. airline programs, United's and Delta's, and something really started to jump out at me. Right now, this instant, from what I read on here, I conclude that far-and-away American's program is treating its members, and particularly its elite members, best. The horror stories I am reading about the United/Continental systems conversion, plus the "complexifying" and downscaling of benefits (particularly upgrades) tell me I would really be gnashing my teeth if that were my program right now. And with Delta, if I had one coin for every derisive use of the term "Sky Pesos" about the devaluing of that airline's program, I'd have . . . well, I'd have a helluva lot of pesos! So here I sit with AAdvantage, and what that program does (including holding out far longer than anybody thought they could on the old liberal Million Mile program, which obviously had to be tightened eventually, and was) still seems generally designed to keep customers happy. And its people, despite obvious stress right now, still seem by-and-large to understand what a customer is. I could nit pick, and I could certainly point to a lot of AA flight interruptions and mechanical delays in 2011, but as far as the mileage program itself, from my reading it is head-and-shoulders more customer friendly than its two largest competitors. The obvious question is American's current financial situation and whether the relatively upscale AA loyalty program will last through the bankruptcy. I am under no illusions. I try to redeem miles as I go along and don't want to horde millions of them to redeem when I am 90 years old, and part of that is not knowing how long AAdvantage will keep its edge. Many think flat out it will be pulled back. But for now, from most things I read on milepoint, frankly, I am glad to be where I am. Delta and United flyers, milepoint is your venue too. So: What am I missing here? Argue with me. And American flyers, do I have too many rose-colored glasses on? You, too, please argue. I welcome any (civil) discourse on whether my opinion is all wet.