Have an a GF award for June ZRH-FRA-SFO-TUS in which I lost the SFO-TUS leg with yesterdays schedule changes (moved it up 2 hours earlier which left before I arrived SFO). This is the only flight to TUS and there was no other routing that night via wherever on either UA or US, so had a pretty serious scheduling issue to get home. As some of you might know, I have been very disappointed with the newUA for several reasons, and not helping me with schedule changes (or irrops) is on the top of the list. Thus, I have made a personal decision to move my business with another airline and just burning miles now with the newUA. So, not having much hope I called the “premier” line (I have dropped from 1K to Gold this year) and explained the situation and asked them once again for their help for a solution. I let the agent on her own spend several minutes trying to find a routing from ZRH-TUS, knowing there was nothing with O or I inventory. After a couple of minutes I told her the only thing I can find that will get me home that night is if somehow a supervisor can open up O inventory on an earlier FRA-SFO flight. She nicely said, “let me put you on hold and talk with her” and off she went. Less than 5 minutes later she came back and said, my supervisor has agreed with opening up inventory for you on this flight, so let me get working on changing your PNR. Man, I couldn't believe it from past experiences this year. It truly reminded me of past experiences pre-merger and damn, it felt good for a change to have UA on my side. So, just wanted to share a good experienced yesterday with UA instead of focusing on the past bad ones.