Quick $100: Hotel 800 Number Records Calls for ‘Quality Assurance,’ Settles Class Action

Discussion in 'Blogstand' started by BoardingArea, Sep 15, 2015.  |  Print Topic

  1. BoardingArea

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    Supposedly then-Priority Club (now IHG Rewards Club) and their associated brands like Holiday Inn and Intercontinental recorded customer service calls to their 800 number -- as most companies do -- but between March 1, 2011 and July 18, 2012 they allegedly didn't inform callers they were doing so. And now they've settled a class action where folks completing quick eligibility forms are expected to get $100. Continue reading Quick $100: Hotel 800 Number Records Calls for ‘Quality Assurance,’ Settles Class Action...

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