question on BA miles award ticket

Discussion in 'British Airways | Executive Club' started by dogcrazy, Aug 4, 2011.  |  Print Topic

  1. dogcrazy
    Original Member

    dogcrazy Silver Member

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    My brother just missed his CX flight (he used BA miles for the CX award ticket).

    When he tries to change to a next day flight, BA said if the passenger doesn't call within 24 hours to cancel or change, the ticket is cancelled and all the miles will be lost. The BA rep said it is in the fare rules and nothing can be done.

    They said the only thing they will refund are the taxes minus the $75 cancellation fees.

    Is it true ?

  2. Globaliser
    Original Member

    Globaliser Silver Member

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    14.1. Changes to bookings for Award travel on flights operated by British Airways or Airline Partners are permitted only in respect of date, time, class of service and (subject to Clause 14.2) route. Such changes may only be made by the Member or an individual nominated in accordance with Clause 3.13. If more than one Part Cash Part Miles price option is available for a British Airways flight, it is not possible to change the price option chosen by a Member after a booking has been made. All permitted changes are subject to capacity limitations and may not be made after the time 24 hours prior to the scheduled departure of the first flight in the Award travel itinerary. A fee as specified on may be payable for each permitted change. For the avoidance of doubt, name changes are not permitted.

    15.1. A fee as specified online at will be charged if flight bookings for Award travel are cancelled by the Member prior to departure. Provided a cancellation is made more than 24 hours prior to the scheduled departure of the first flight in the Award itinerary the Mileage charged for the Award will be re-credited to the Member's account.
    15.2. If flight bookings for Award travel on British Airways or on flights operated by an Airline Partner are cancelled by the Member within 24 hours of departure, Mileage in respect of the Award will not be re-credited to the member. In the event you are prevented from travelling by an Event Beyond Your Control we will refund your Mileage provided you have an unused Award, have informed British Airways promptly, provided evidence of the event if requested to do so and paid the applicable fee specified on
    15.3. Failure to utilise an Award flight i.e. "no show", will result in the airline's cancellation of any onward or return reservations and Mileage cannot be re-credited.

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