My friend was looking for a last minute RT from NYC to DAD (VN) and helped looked on QF and BA to use his AA miles. Couldn't find anything that worked well and limited availability. He decided to call AAdvantage. Told them, he had x miles and looking for coach tickets. He said he had a really good agent and helped him book this itin: JFK-HNL (overnight)HNL-NRT-SGN - HA/JAL and the return is SGN-HKG-YVR-JFK all on CX. I checked both QF and BA and there are no coach tickets available in July on CX. Is it possible that AAdvantage desk has a larger award pool? Interestingly enough the dates that I checked on CX's site aren't showing a lot of availabilities either. He did this 2 days ago.