I booked a family friend on an award ticket -- STL-ORD-LAX all in first -- and the STL-ORD leg was delayed, causing the friend to miss flight. They rebooked the next day (causing family friend to pay for hotel) and in coach. Should I get refunded the difference in miles since the class of service was different? Also, in the hey days, airlines used to take care of passengers when flights were delayed due to mechanicals and you were stranded overnight, but no more. Sign of the times I guess.