Is there any correlation behind the fact that when Frequent Flyer/Stay programs win awards like the Frequent Traveler Awards or the old Freddies, they unravel and go from First to Worst. Cases in point, Hyatt swept the FTAs in their first year and immediately after that Gold Passport ended the best part of its program: Frequent Free Nights. No promotions since then have been worth a hill of beans by comparison. At the same awards, Aeroplan was selected the best FF program in NAmerica. Immediately after that, AE/AC decimated their mid-tier Elite benefits. Now AE has introduced some of the highest fuel surcharges to its award tickets, introduced in a stealth fashion a few months after boosting the cost of premium awards by as much as 40% (before the dollar hit). Just two examples of how not to encourage loyalty and encourage migration to competitors...which is the case in my situation with both programs!