I have been expl on AA for the past 2 years. I have over 1 million miles. I had saved my 8 systemwide upgrades for a myself and 3 friends to use on our 40th birthday trip in June. The last two years I had been able to use my systemwide upgrades as long as I booked by February 28. This year they say you have to travel by February 28. Obviously I'm out of time for this. I'm so upset by this, as its something we have been planning for a year now. I tried to talk to the Explat desk, Advantage desk. Everyone just says no. Does anyone know who I could try to talk to about this? I hate that this trip is being messed up because of this, and not just for me, but 3 of my oldest friends. If I can't get it fixed I would like to write a letter to someone at AA. Does anyone have a suggestion of who would be most appropriate? I have gone out of my way to fly AA for that last 9 years. Many times when there were other options that were cheaper and more convenient. I have been very loyal to the airline. I feared this US Airways merger would change things. It seems it has. If I can't find someone who is willing to listen and try to help me find a way to work it out, I will gladly move back to another airline and become their loyal customer. Sooooo disappointing. If anyone has any suggestions I would love to hear them.