Problems about Diamond Trial :-(

Discussion in 'Hyatt | Gold Passport' started by Leonardo85, Feb 29, 2012.  |  Print Topic

  1. Leonardo85

    Leonardo85 Silver Member

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    Dear Community,

    i´ve got some problems to activate the Diamond Trial offer :-(

    i just send a pdf-file of the transcation of my last year holiday at Marriot and got this message from goldpassport ... :-(

    "Thank you for contacting Hyatt Gold Passport Customer Service. I
    appreciate the opportunity to assist you.

    I would be happy to provide further assistance regarding your Gold
    Passport account. However, for security purposes, please verify the
    current postal address on our records so that I may update your file.
    Once I have verified your account, I would be happy to assist you
    further.

    Regretfully, I am unable to enroll you in the Diamond Trial Offer with
    the information you have provided. We will need a copy of your most
    recent statement showing your activity over the last 12 months with our
    competitor.

    Please note the list of competitors that Hyatt Gold Passport will match:

    Hilton Gold VIP or Hilton Diamond VIP
    Marriott Gold or Marriott Platinum
    Starwood Platinum Preferred Guest
    Priority Club Platinum

    Please email or mail a statement of your account activity over the last
    12 months with a competitor to us for processing at:

    PO Box 27089
    Omaha, NE 68127-0089

    To find more details on our exclusive Diamond status please visit us
    online at:"



    Do you know what is missing ?
    Or where i will get it from my Marriott Account ?

    Greetings
     

    Attached Files:

  2. TheBeerHunter
    Original Member

    TheBeerHunter Silver Member

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    Hi,

    You might have better luck asking about the Marriott Account info on the Marriott forum. And also -- you should probably send the account statement in English, and it should probably have proof on it (web URL, graphics, something) that it actually came from the Marriott site. The attachment you included didn't have any of that; the Hyatt customer service rep would have no way of knowing that you didn't just make that up yourself!

    Good luck!
     
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  3. Leonardo85

    Leonardo85 Silver Member

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    This is the created pdf file from my Marriott Reward Account...
     
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  4. TheBeerHunter
    Original Member

    TheBeerHunter Silver Member

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    You are right, Leonardo85. I have a Marriott account, and when I choose the "Download" link for transactions, it gets rid of anything on the page that even indicates that it is a Marriott account! That's pretty silly...

    a) make sure you set your language preference to English
    b) choose the Print link instead of the Download link
    c) it's best if you have an option to Print to PDF, but if you don't, you should be able to print out to paper. If you have to print to paper, ask Hyatt customer service for a mailing address to send the print out to as proof for your Diamond Trial.

    Good luck! I hope this works better for you. :)
     
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  5. Leonardo85

    Leonardo85 Silver Member

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    Thank you Beer Hunter :)
     
  6. kenbo
    Original Member

    kenbo Silver Member

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    I may be way off here...but what the hey. Here goes...

    When you access your Marriott account, are you logging into Marriott.com or Marriott.de (for example)? If you're logging into Marriott.de, try going to Marriott.com and seeing if your login credentials will work. If that works, hopefully you can recreate the PDF in English or find some other information that could help you verify your activity history.
     
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  7. Leonardo85

    Leonardo85 Silver Member

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    i just create an english version , now i will have to look what goldpassport will answer :)

    so cross fingers for me ;)

    btw. do you know good hyatt hotels for holiday at the beach ?
    greetings
     
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  8. TheBeerHunter
    Original Member

    TheBeerHunter Silver Member

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    Personally, I'd love to check out the Hyatt in the Maldives...

    How far are you willing to go?
     
  9. Leonardo85

    Leonardo85 Silver Member

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    the question should be, how much money i will spend :D

    maldives are very expensive and the flight is very long from germany as i could imagine :(
     
  10. Leonardo85

    Leonardo85 Silver Member

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    update:

    so first i send a english one, which was much better...
    then they told me that the Marriot Sign is missing...
    So i send GP the printable acount overview where you can see the marriot sign and the nights which i´ve done in that year.

    After that, i got a mail that i wall enrolled for diamond and now have 60 days..

    Wow... But two hours later i got a email from another GP customer support, which told me that they can´t activate because my status (gold) is missing.

    I can´t change the Marriott activity account...

    All in all very bad experinces with the GP :-(
     
  11. TheBeerHunter
    Original Member

    TheBeerHunter Silver Member

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    With all due respect, it sounds like your troubles are really being caused by the Marriott website not displaying everything they need. GP can only go by what you give them.

    Is there nothing you get from Marriott that shows BOTH your status and your stays?

    If not, why not contact them and ask them to produce something that does for you? You don't have to tell them why.
     
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  12. kenbo
    Original Member

    kenbo Silver Member

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    Agreed. The problem is not with Hyatt Gold Passport.

    Maybe you could download some software, or a browser add-on, that could take a screenshot. This way you would have a little more control and you might be able to include the Marriott logo and your status.
     
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  13. Leonardo85

    Leonardo85 Silver Member

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    Everything worked :) now i need help to find the perfect hotel :)
     
  14. TheBeerHunter
    Original Member

    TheBeerHunter Silver Member

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    Define "perfect" and what is your budget?
     
  15. Leonardo85

    Leonardo85 Silver Member

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    A hotel with entrance to the beach, around 200$per night.
     
  16. MSPeconomist
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    MSPeconomist Gold Member

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    can you scan your Marriott card to prove your status?
     
  17. gretbazela

    gretbazela Active Member

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    Does anyone know if the diamond trial includes the 4 suite upgrades? I just got approved for it but don't see any upgrades?
    Thanks!
     
  18. kenbo
    Original Member

    kenbo Silver Member

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    All accounts I've read about included the upgrades. If they're not in the Awards section of your account then try giving Hyatt a call. Depending on when you got approved maybe give it a day or two.
     
  19. Global Explat
    Original Member

    Global Explat Silver Member

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    yes I got 4 suite upgrades that expired end of feb (that I used during this trial) then another 4 suite upgrades that hit up at the start of March...
     

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