A friend of mine bough some miles for his wife's account. The portion of the Airfrance or KLM websites where you can claim these miles is not working, both of us tried to claim those miles from different computers. AF customer service is ABSOLUTELY LAME! All they could say is that they can't do anything over the phone and that the site works for them. When they were asked to just complete the transaction on their end, since they claim the site is working, they said they are not allowed to do so. Any suggestions what to do? (I'm just so glad I have nothing to do with this FF program).