Before I recently found this site and learned soooo much more about travel than I ever knew before, I booked a trip thru a travel agent. The flights are ABQ > STT and back on American for my wife and I. Nov 3 2012: flight 1356 ABQ > DFW flight 2244 DFW > MIA flight 1819 MIA > STT Nov 11: flight 2230 STT > MIA flight 1943 MIA > DFW flight 1935 DFW > ABQ The flights were booked by the travel agent, but supposedly in my name and AA #, so I "should" be able to make changes ( I think ) on my own. Here are my issues that I am hoping to get some advice on: -Right now we are booked in economy with no confirmed seat assignment on most segments, and on the few that we do have the seats are terrible, like my wife and I both in middle seats in different rows. -I asked the travel agent to check into and let me know about pricing for upgrading to first/business class (or premium economy) and they told me that there were no first/business seats available on any of the segments. I know next to nothing compared to most of the people on MP, but even I was able to see that there should be first/business seats available. -Even though the ticket was supposed to be tied to my AA#, when I log in I don't see the trip in my profile. I am new to AA, so wasn't sure if this was normal. I don't know what booking class the tickets were made in,and I am not sure if all tickets are "upgradable". I have 33,000 AA miles in my account, but don't expect to be able to use them to upgrade. I am hoping that at a minimum that I can somehow confirm some seats and get some better seats if we have to stay in economy. What I would really like to do is upgrade some of the segments to business/first or premium economy. I know that it is not a great situation, and the trip is soon. Do I just suck it up and chalk it up to inexperience on my part and stick with what I have now? Is it best for me to call American and see if I can work something out over the phone? Thanks for any and all advice.