Proactive Customer Service Or Polite Way To Tell You To Bugger Off?

Discussion in 'Blogstand' started by BoardingArea, Jan 26, 2015.  |  Print Topic

  1. BoardingArea

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    I don't think there's a hotel chain I have as mixed feelings about as W. I love their properties outside the US -- the W Guangzhou, W Taipei, W Singapore, etc., are awesome hotels. However, I can't say I feel the same way about many of their properties in the US, which I find to be cheaply furnished and provide not-so-great service, all while commanding a price premium over similar hotels -- I almost prefer aloft, which is W's budget brand. Furthermore, I find US W properties to consistently be stingy with elite benefits -- it seems they'll find almost any excuse to deny a suite upgrade. Many W properties seem to have "brand/member ambassadors," which is puzzling, since I'm not actually sure what comes of it. The post Proactive Customer Service Or Polite Way To Tell You To Bugger Off? appeared first on One Mile at a Time.

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