Premium Economy Playbook Revealed

Discussion in 'Cathay Pacific | Asia Miles/Marco Polo Club' started by VVanderlust, Jul 22, 2011.  |  Print Topic

  1. VVanderlust

    VVanderlust Silver Member

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    Another great article from the folks over at Australian Business Traveller.
    Premium Economy Outline:
    1. Larger, wider seat with legrest & footrest
    2. But NO fixed back shell
    3. It's own separate mini-cabin
    4. Upgraded catering
    5. More attentive service from cabin crew.

    Sounds like Qantas is the blueprint they are building off of.

    Source: Australian Business Traveller, July 22, 2011

    Cathay Pacific reveals its premium economy playbook

    By David Flynn Filed under: cathay pacific, CX, Premium Economy, Alex McGowan
    Cathay Pacific hopes to introduce a world-beating premium economy service when the Hong Kong flag carrier eventually reveals its long-awaited mid-market offering.
    Cathay Pacific Airways CEO John Slosar confirmed CX’s premium economy plans to a National Aviation Press Club lunch in Sydney earlier this year, stating that “we will be taking steps to compete in the [premium economy] market and in true Cathay style we will deliver something special – not just an economy seat and call it premium.”
    Now the airline’s premium economy playbook is shaping up, with CX General Manager for Product Alex McGowan revealing his premium recipe in an exclusive interview with Australian Business Traveller.
    McGowan, who has already kicked several goals with Cathay’s new business class as well as HK airport lounges like The Cabin and The Wing, admits premium economy is “an obvious segment” for the airline.
    Filling a gap in the market

    “If you’re a premium airline and you have a long-haul network that’s important to you, there’s a natural gap in the market between the standard economy product and the fully flat bed of business class, and certainly when you have a new business class like ours” McGowan toldAustralian Business Traveller when we visited Cathay Pacific HQ.
    “But you need to really identify the core needs of the people who are going to be purchasing that product.”
    “I think the philosophy that’s right is to make it a quiet cabin, a more exclusive environment, with a larger more comfortable armchair that you can really sink into, recline and relax in.”
    “I think that any premium economy product needs to be its own seat, which needs to be wider and have more (legroom), it needs to have a legrest and footrest and be a better all-round experience.”
    Better food, entertainment, and a private cabin

    McGowan also calls out “upgraded catering and a larger (video) screen size” as key components. “But it’s mainly its about being a small private cabin, set separately and having more interaction with the cabin crew and a better standard of service (compared to economy).”
    McGowan has of course been studying the competition, including Oneworld alliance partners such as Qantas and says “I think airlines that have done all that have got it right. Airlines that have perhaps gone for innovation for innovation’s sake, or trying to do things with fixed back shell seats in premium economy, I think that’s a mistake when what passengers want is a simple comfy armchair.”
    It's no business class, though

    [​IMG]Premium economy won't be an approximation of Cathay's ultra-premium new business class seat.
    The airline is keenly aware of the need to sharply differentiate premium economy from business class in order to protect its pointy-end profits.
    “The key with something like premium economy is to understand that it’s an economy plus product, not a ‘business class minus’ product – at least from a philosophical perspective, but not as a product definition” McGowan told Australian Business Traveller.
    “It’s not seeking to capture people who want to trade down from business class because realistically if you’re a frequent business traveller who has important deals to do when you get to your destination, you need that flat bed and you need an environment that’s conducive to sleep and work so you can be at your peak when you arrive.”
    “Trading down from business class into premium economy is not the game we’re in. It’s for people in economy who want more space, more exclusivity, and a few details like better catering and wine. It’s also about capturing people who may want not to travel in economy but can’t afford to travel in business class.”
    When will it happen?

    McGowan won’t be drawn on when the airline will make its big reveal of the new premium economy seats, cabin and service – only that any announcement “would be a couple of months before the product is rolled out.”
    “When we have something to say we want to make sure we have firm timescales. With the new business class we announced in December and we started rolling it out in February, that’s the kind of sensible lead time because you’re not telling people something that’s irrelevant to them because it won’t happen for a year."

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