Pre-Order Your Onboard Food Today

Discussion in 'American Airlines | AAdvantage' started by Zantaine, Apr 7, 2011.  |  Print Topic

  1. Zantaine
    Original Member

    Zantaine Silver Member

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    Received the following email this morning for my upcoming JFK-LAX flight next week.

    Dear Zantaine

    As a valued American Airlines AAdvantage® member, we would like to invite you to participate in this limited time offer that allows you to pre-order fresh salads and sandwiches for your upcoming flight between New York's John F. Kennedy International Airport (JFK) and Los Angeles International Airport (LAX).

    It's easy to place an order with us — simply click on the "Pre-Order Now" button to place an order for yourself and everyone traveling in the same reservation.

    The link goes directly to my flights with the choice of "Salad, Sandwich, or None".

    But here is a generic link:

    Pre-order products are available on flights between New York (JFK) and Los Angeles (LAX) with scheduled departure times between 10:00 AM and 8:00 PM. Pre-orders can be placed up to 24 hours before scheduled departure.

    And the T&C's:

    Terms and Conditions

    This trial offer is valid on all non-stop eligible flight segments between New York (JFK) and Los Angeles (LAX) that depart after 10am and before 8pm between the dates of April 1, 2011, to May 31, 2011.

    The Ordering Process

    A pre-order can only be placed online via the targeted email up to 24 hours prior to departure
    There can only be one order placed per reservation; a pre-order for multiple passengers traveling on the one reservation must be placed at the same time

    Payment Process

    Payment will be collected onboard upon delivery by an American Airlines® flight attendant; accepted forms of payment include all major credit/debit cards.
    Since payment is not collected until product delivery, there are no refunds

    Changes and Cancellations

    Since this is a trial offer, we are unable to make any changes or cancellations once the order is placed, unless there are changes or cancellations to the actual flight
    If the eligible flight is changed or cancelled, the pre-order will automatically be cancelled
    In the event of a flight change and the new flight is under the same reservation with eligible flight segments and departure times, a customer may access the original email to place a new pre-order

    Once your order is placed, we will reserve your food selection and provide it onboard your flight. For ease and convenience, our flight attendants will collect payment for your pre-ordered item(s) onboard the flight.

    As always, we appreciate your business and look forward to seeing you soon!
    GeneCMH likes this.
  2. GeneCMH
    Original Member

    GeneCMH Silver Member

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    Interesting approach. I've often wondered why this isn't more of a standard practice. At least if you can plan on getting a meal you desire, in case you're stuck in Y, this would be a positive benefit. Though I imagine there will probably be all kinds of logistics issues in terms of reservation changes, upgrades, etc..

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