When returning my rental car at the Hertz SFO a female agent drove my rental car away without my approval and before I had finished retrieving my personal items. I had left my VERY expensive brand new glasses in a case on the floor behind the driver’s seat. I chased after the car but Hertz agent did not stop. I immediately notified another Hertz agent who called to have the car returned so I could retrieve my glasses and asked to speak to the Manager. After waiting 20 minutes the car was returned to the drop off location and had been washed and cleaned and my glasses case was there, but the glasses had been removed! After 30 minutes of additional waiting, the manager returned to tell me that no one had stolen my glasses and that Hertz was not responsible for items lost, stolen, or left in the car. That was it, end of his cooperation. Anyone else had such a poor service experience??