I think Qantas has a pool of specially trained cabin crew who work the premium cabins; should BA do the same? Qantas says that First Class..."dedicated cabin crew are trained in premium service, food preparation and wine knowledge". On my last BA F flight I had a crewmember who was obviously new to the FIRST service, quite nervous, and although I did what I could to put her at ease I don't think her many (very small) errors would have been well appreciated by a paying customer. From a cabin crew crew perspective, I would imagine the variety of working in different cabins is appealing and that being shoehorned to always work in F or J (which I suppose is a more demanding role) might be less appealing than we pax might assume..? What sort of "extra touches" do you expect from a FIRST cabin crew member, over the normal BA service?