Policies of 16 major airlines and procedures relating to flight cancellations, missed connections

Discussion in 'General Discussion | Travel' started by sobore, Feb 22, 2013.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

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    http://www.traveldailynews.com/news/article/53462/policies-of-16-major-airlines

    his winter saw high levels of snowfall and freezing temperatures bring disruption to airports across Europe, resulting in many passengers left stranded at airports and subjected to long delays. To help passengers choose the right airline for their needs, Airport Parking and Hotels (APH), the UK airport parking specialist, has compiled a comprehensive guide comparing the cancellation and refund policies across 16 airlines.

    The research compares the policies of 16 major airlines including British Airways, Delta Airlines and Virgin Atlantic and outlines the procedures relating to flight cancellations, missed connections, re-routing of flights and long delays.

    Overall, 14 of the 16 airlines compared were found to provide passengers with two options when a flight is cancelled, re-scheduled or delayed. The first option is for a passenger to be transported to their destination on the next available flight with the providers' own aircraft or on another carrier free of any extra charges. If this is not available or acceptable to the passenger, the second option is to cancel the remaining ticket and refund the unused portion. The remaining two airlines, Flybe and Lufthansa, however do not specify the level of assistance or compensation that they will give to the affected passengers.

    Only four of the airlines offer passengers compensation for expenses, with British Airways compensating for refreshments and Singapore Airlines reimbursing passengers for any costs relating to communication. Delta Airlines and easyJet were both found to be the most accommodating to customers however, providing each passenger with a meal voucher as well as an overnight stay in a hotel close to the airport if appropriate.

    Read More: http://www.traveldailynews.com/news/article/53462/policies-of-16-major-airlines
     
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  2. MSPeconomist
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    MSPeconomist Gold Member

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    Huh? DL normally doesn't provide hotel rooms or meal vouchers during weather caused IROPs, although they might at their discretion do this for top elites. It would be different if the cause were mechanical or otherwise the fault of DL.
     
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  3. effseeoh

    effseeoh Gold Member

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    Any EU airline has a duty of care no matter what the reason for a delay is. So BA most certainly would pay for hotel and food expenses for example as they did for me in NYC during hurricane Sandy, and as Virgin did for me during the ash crisis. Also BA has a force majeure policy too. This survey seems a bit bogus based on the little information I do know.
     
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