Points Miles & Martinis - Is Delta Treating Customers Like Peggy With AwardWallet Move?

Discussion in 'Blogstand' started by BoardingArea, Sep 10, 2012.  |  Print Topic

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    Does Delta’s action that strips away AwardWallet’s access to Delta customer data improve service, or, is Delta simply answering the phone with “My name is Peggy, what is problem please?” The famous commercial from Capital One showing a customer service agent that is not...
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