Earlier this month I booked a last-minute stay at Andaz Maui through a third party site (Jetsetter) because the rate offered was far below anything available on Hyatt.com, plus it included daily breakfast, which normally costs $45 per person per day at this property. The offer stated that it did not qualify for GP points, which I was fine with, considering I was saving so much money. The rate was also prepaid and non-refundable. I did put my GP number on the booking, figuring I'd earn points on any incidentals, at least. I reconfirmed this assumption when I checked in and when I checked out. As it turned out, we spent over $1700 on "incidentals" at the hotel. The vast majority was spent in the restaurants, because we liked the resort's food so much that we ate all but one meal there. We also had some small purchases in the shop, valet parking at $30/day and a cabana rental. So here's the thing: I received only 2785 points, including Platinum bonus. I know hotels sometimes exclude certain items that are provided by outside vendors, such as parking or spa services, but still this seems awfully low - surely it can't be right that 75% of our incidentals didn't qualify for points earning? I checked the GP site to see if I could file a claim for missing points and the only options are "missing stay credit" (which this stay doesn't qualify for) and "missing bonus," which isn't the issue. Should I pursue this further? If so, what is the best way?