Points & Cash glitch?

Discussion in 'Starwood | Preferred Guest' started by Canadi>n, Oct 26, 2011.  |  Print Topic

  1. Canadi>n
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    Canadi>n Gold Member

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    I've noticed in doing some general searches for upcoming stays (not signed in) that the list of available hotels will show a Points & Cash option available, but when I sign in to book it, this option vanishes so I am unable to book online. Anyone else experience this problem? Will call res in the morning to see if I can book this option.
     
  2. rwoman
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    rwoman Gold Member

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    Could it be part of the MANY issues IHG's website have had recently? Please post what you find out from the reservations line!
    :)
     
  3. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    I don't thing Starwood and IHG share the same online booking site.
     
  4. gleff
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    gleff Co-founder

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    When I made some online award bookings last month, if I searched for awards points + cash wouldn't show up. If I searched paid rates, awards/cash+points options appeared at the bottom. So had to book that way.
     
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  5. IHGCare

    IHGCare Silver Member

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    Please call the Priority Club service center at 888-211-9874, they would be able to walk you through the process.
     
  6. Pa Kettle
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    Pa Kettle Gold Member

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    Here is someone who had a similar problem:

    http://www.flyertalk.com/forum/17347448-post55.html
     
  7. Canadi>n
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    Canadi>n Gold Member

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    Shhhh... You're revealing my alter ego! ;)

    However, I believe I have solved the mystery/problem. The SPG search brings up a maximum of three "pricing" options which by default (the unlogged in version) are: the published web rates, the award point redemption rate, and the C&P rate if or if not available. However, when I am logged in, my default includes a corporate SET rate along with the published web rate and the award point redemption rate. Because only three rates can be displayed on this page for each property, the C&P rate gets dropped. I have discovered how I can get the rate to show, by clicking on the "compare all rates" box.

    So apologies for misleading anyone, and thanks to those offering suggestions.
     

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