Point Me to the Plane - JD Power 2013 North American Hotel Satisfaction Results – Guests...

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    J.D. Power published results yesterday from their 2013 North American Hotel Satisfaction Survey and it seems that guests are happier than ever. This year’s scores were the highest since the survey methodology was updated in 2006 and up 20 points from 2012. The study, now in its 17th year,...
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