Yesterday I called to ask where I was with respect to lifetime status and was surprised to realize after hanging up that the agent had thanked me for being a Platinum Premier. I called back and verified that indeed, it was true as of January 15 and I will receive a packet in four or six weeks, IIRC with a new card in addition to my regular Plat card. What does Premier mean other than I am in the top 2-3% according to some metric Marriott uses? Are there special phone agents or unpublished benefits? Are complaints and similar issues handled differently?