Phone number to reach United 1K

Discussion in 'United Airlines | MileagePlus' started by vjjohnson3, Apr 10, 2012.  |  Print Topic

  1. vjjohnson3

    vjjohnson3 Silver Member

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    HI,
    I have tried three times now to get in touch with United about a simple upgrade for Friday.
    How can the company make any money if people can't reach them?
    Or is it just me?

    Maybe I am calling the wrong number?

    Does anyone know a number to reach United that gets through in less than 30 minutes?

    Also, I am trying to do the upgrade online but it won't let me click on the seats for the p.s. flight for some reason. I tried both safari and firefox browsers.

    thanks,
    Vince J.
     
  2. genemk2

    genemk2 Gold Member

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    Speaker phone is your friend. Be patient.

    If you are a 1K, call the 1K line.
     
  3. below sea level
    Original Member

    below sea level Silver Member

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    Use Skype to call one of the numbers from another country on this page. You may have more luck.

    That's been a problem with me for some flights since before the merger. Even the customer service rep couldn't select the seats for me. They would need to escalate it.
     
    alohastephen likes this.
  4. RRK

    RRK Silver Member

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    calling the phone number on your 1 K card should get you to an agent within 5 minutes or less.

    also ps flights require either RPU or GPU for upgrades, or pay for the upgrade.

    FYI ! United will not post/give any RPU or GPUs to sponsored 1 K memberships. That sponsored 1 K member has to fly actually 75 K first in order to receive a RPU or fly 100 K to get GPUs.
     
  5. mrpickles
    Original Member

    mrpickles Silver Member

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    The 1K number is not a secret. 1-800-756-1000. You have to enter your MP number and/or when recognized it will direct you to the 1K desk if you qualify for that service. Otherwise you end up in the general line.
     
    desamo and Kalboz like this.
  6. violist
    Original Member

    violist Gold Member

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    To the best of my understanding the 1K number feeds you into the
    one and only elite queue - and not in an advantageous position, either.
     
    PhlyingRPh likes this.
  7. HeathrowGuy
    Original Member

    HeathrowGuy Gold Member

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    Reservations lines are busy right now, even for 1Ks.
     
  8. estnet
    Original Member

    estnet Gold Member

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    "how can they make money......."
    a good question and one I have asked myself. I know they're losing my revenue.
     
  9. vjjohnson3

    vjjohnson3 Silver Member

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    I used miles for the upgrade.
    Here was the problem I was experiencing and some others may have this problem.
    The automated phone line wasn't recognizing my number because it has letters now. So then I was trying to speak the number in and still it wasn't recognizing.
    What finally worked was using the number on the keypad that corresponds with the letters. So for NP it was 67.
    And voila I got through in about two mins. And the 1K line seems to be a huge difference from the regular line.
    Thanks all!
     
  10. AZjohn

    AZjohn Silver Member

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    It use to be and glad to hear from you it still is. Glad you got it work out!
     

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