Phone center is closed; how to use the free 24 hour cancellation on BA Award?

Discussion in 'British Airways | Executive Club' started by tjtj, Apr 23, 2012.  |  Print Topic

  1. tjtj

    tjtj Active Member

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    I made a reservation using Avios 22 hours ago, and I realized today (right after the executive club line closed for the day) that I need to cancel it. The policy is that I can cancel it on the phone within 24 hours and no fees will be charged.
    • The regular reservation agents can't cancel an award ticket.
    • Singapore/Hong Kong executive club agents can't cancel one issued in the USA.
    • If I try to cancel online, I'm looking at $40 in fees per person.
    Any tips, besides calling the USA executive club office in the morning and hoping for the best?
     
  2. Prospero
    Original Member

    Prospero Silver Member

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    Relax, put on the kettle and make yourself a nice cuppa. Seated? Good!

    Okay, here goes. Unless you are a Gold card holder there's no avoiding the redeposit fee.
     
  3. tjtj

    tjtj Active Member

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    Result: Called in this morning, was told that my weak explanation for why the booking was a mistake was not good enough, and I'll be charged the $40 fee. Oh well.

    Prospero, the terms suggest that they'll at least do a free redeposit for blatant mistakes, presumably something like wrong name or birth date, wrong airport, etc. Is this not even the case?
     
  4. EZEIZA
    Original Member

    EZEIZA Silver Member

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    Prospero called it correctly.
    Cancellation of a miles ticket can be done anytime up to 24 hours before departure. Yours was treated as a normal cancellation so therefore was subject to the fee.
     

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