You've probably seen in other threads that a Private Line Agent was apparently terminated for notifying one or more of the Diamond members under her care about the upcoming (limited) award changes. While we don't know any details, at first glance it seems to me that the punishment is rather severe for an agent that multiple people here and on FT have described as very helpful and customer-oriented. Those are the agents that this industry needs. This seems to have been a mistake with limited impact, made not out of malice but rather for the benefit of valuable customers. I thought about sending an email to Jeff Zidell to voice my support for re-evaluating this termination, but maybe we can achieve the same here on MP with a thread instead of filling up his (or GP Concierge's mailbox) with emails. Personally, I have no PLA assigned to me, so I never interacted with this particular agent. I am generally impressed with the customer service of Hyatt in comparison to the rest of the industry, and I am very disappointed about this event. I am not looking to increase my "Like" count; if you support this thread's cause, simply reply with a short message. Thank you.