Payment Card Incident Investigation Complete

Discussion in 'Hyatt | World of Hyatt' started by Hyatt Gold Passport Concierge, Jan 14, 2016.

  1. Hyatt Gold Passport Concierge
    Original Member

    Hyatt Gold Passport Concierge Official Representative

    Likes Received:
    Status Points:
    Dear Milepoint Members,

    As you know, we have been working tirelessly to complete our previously announced investigation regarding malware that targeted payment card data used at Hyatt-managed locations. Protecting customer information is critically important to Hyatt, and we now have more complete information we want to share so that you can take steps to protect yourself.

    The investigation identified signs of unauthorized access to payment card data from cards used onsite at certain Hyatt-managed locations, primarily at restaurants, between August 13, 2015 and December 8, 2015. A small percentage of the at-risk cards were used at spas, golf shops, parking, and a limited number of front desks, or provided to a sales office during this time period. The at-risk window for a limited number of locations began on or shortly after July 30, 2015.

    The malware was designed to collect payment card data – cardholder name, card number, expiration date and internal verification code – from cards used onsite as the data was being routed through affected payment processing systems. There is no indication that other customer information was affected.

    Details, including the list of affected Hyatt locations and respective at-risk dates, are available at

    Please be assured that the issue has been resolved, the security of our systems has been strengthened, and – as previously shared – you can confidently use payment cards at Hyatt hotels worldwide.

    Customers should review their payment card account statements closely and report any unauthorized charges to their card issuer immediately. Additionally, Hyatt has arranged for CSID to provide one year of CSID’s Protector services to affected customers at no cost to them.

    If you have questions or would like more information, please call 1-877-218-3036 (U.S. and Canada) or +1-814-201-3665 (International) from 7 a.m. to 9 p.m. EST.

    We deeply regret the inconvenience and any concern this may have caused you, and we thank you for your continuing support of Hyatt.


    Chuck Floyd
    Global President of Operations
    othermike27, P La Rue and alfagirl like this.

Share This Page