The Mister booked his Hyatt card free nights as a Platinum. Received upgrade for our anniversary celebration. The hotel has the most ideal location in the heart of Milan - just steps away from the Galleria Vittorio Emanuele II, the Teatro Alla Scala, the Duomo, and fabulous shopping. We were impressed by the elegant and chic decor. Service was great, most of the staff were efficient and professional, except for the buffet lunch servers who were without a smile and seemed hurried. Weekday buffet lunch was good and very popular among the locals dressed in business attire, best to make a reservation the day before. Were told that because there's no pool, the spa was open 24 hours. The suite was pretty big and inviting, with an enormous bathroom. As GP member we received complimentary coffee service. And if there's any place to get that, this is it - for some reason the coffee in Italy just tasted so much better! Our stay was a very memorable one - great for the wonderful hospitality, bad because the bed was too hard for my liking and I didn't sleep much. (I should've checked with the concierge for a mattress topper.) Really liked this hotel and would love to visit again if the bed condition can be improved.