Park Hyatt Mendoza - Review

Discussion in 'Hyatt | Gold Passport' started by rajuabju, Nov 22, 2011.  |  Print Topic

  1. rajuabju
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    rajuabju Gold Member

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    Wrapping up my award stay here in Mendoza later today, and we've had an amazing time tasting Argentenian wines.

    Overall, my impression of the PH Mendoza is very much in line with many of the reviews I've read elsewhere on the property. Its a bit hit and miss, there are some positives, and some things that could be improved upon. I'll go through my 'list' quickly-

    The hotel location is A+. Right across the main plaza in the city, near major shopping and restaurant fille d streets... probably the best hotel location in town. We spent plenty of time at night walking around and felt very safe doing so with so many other people out on the streets. As for the hotel itself, it could use a refresh. Its not horrible per se, but its looking dated. Everything is well maintained, looks fine, works, etc... just looks like its all from the 1980's. Again, I didnt hate the decor, but not loving it either.

    Check-in was quick, although for the first time as a Diamond member, did not get any room upgrade. I got what I booked, and thats fine (I never expect something better than what I book), but just wanted to note this since the property clearly was not full. I did get offered free breakfast and internet, was not offered 4pm check out but asked for it and it was not an issue.

    Breakfast at the restaurant was decent. (It' no PH Buenos Aires though). Nice selection of fruits, pastries, juices, eggs and meats/cheeses. We enjoyed the breakfast overall and service was good.

    The room itself was clean and well laid out, we were on the top floor (7th) with a decent view, nothing breathtaking. Room is in good shape with a comfortable bed and a nice sized shower + tub. More closet space would have been a plus but not critical. In our room, we recieved fruits, pastries (some chocolate cakey thing that was pretty good) and extra waters, so Diamond recognition, overall, was good.

    The casino is dingy. We walked through it a few times to go out the back entrance, and its just smoke filled and yucky. Im sure it makes money for the hotel, but it didnt get any of my $. I disagree with some of the reviews I've read that the hotel "caters" to the casino... IMO the casino is tucked away into a corner nicely and if one doesnt know about it, you'd never run across it.

    Fitness center on the 2nd floor was large and had a good variety of equipment, one of the better ones I've seen in Hyatt's actually.

    Overall, my opinion is that its a good option. Not the best Park Hyatt in the chain, but for a stay in Mendoza, it probably out does the competition. As a Category2, its a total steal IMO, and I wouldnt be shocked to see it bumped up a level in the future.
     
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  2. loz

    loz Active Member

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    Gonna be there in a couple weeks, will review afterwards.

    What'd you do in Mendoza, activity and vineyard-wise?
     
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  3. rajuabju
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    rajuabju Gold Member

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    In the Uco valley I highly recommend:
    • Salentin (amazing property and the absolute best wines we tried anywhere)
    • La Azul (a TINY winery with like 6 people working there but just beautiful and they let you taste wine straight from the barrels its aging in)... I also recommend having lunch at La Azul. The views of the mountains and surroundings is simply unbeatable.
    In the Maipu region, I recommend: Benegas Linch (beautiful boutique winery), Carinae (another great little place with good wines and a very interesting story/history), Zuccardi family (for lunch... AMAZING).
    If you want a private tour guide, PM me, we had one that spoke fluent english, setup EVERYTHING for us and was very reasonable in his prices and had a good car. For most wineries (especially the small ones) you need advance reservations.
     
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  4. loz

    loz Active Member

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    thanks for the recs. I'll check them out if I'm in the area. Azul and Salentin sound great.

    I lived in South America for a few years previously, so I don't need an English speaking guide and prefer to avoid non-native prices. :) I know Argentina pretty well actually, aside from Mendoza. If you come to Argentina and don't hit Bariloche or Iguazu Falls, then you are doing it wrong.
     
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  5. sagefemme52
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    sagefemme52 Silver Member

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    Had a three night stay last month w/my partner. Can't say I was too impressed by the front line staff here. The reception and concierge desks are right next to each other, and staff often moved between the two desks. I distinctly got the sense that some staff while attempting to assist with our questions when at the concierge desk often did not have adequate training/skills for what we needed, but more importantly their attitude was often vaguely skeptical of our questions and/or plans. As Americans it was clear that like other of our compatriots here that I observed, we were mostly not high rollers. On the other hand many of the S. American clientele did strike me as more likely wealthier, at least judging by appearances, (jewelry, watches, clothes, etc..). So whether it was just strictly a language issue, since we have minimal conversational Spanish speaking skills, or it was a class thing or probably both, we just felt less than welcomed here.

    The property itself is very attractive, especially the public areas (although we did not visit the casino). It is opposite a large park, and is right in the center of the city. I'm glad we had a room on a higher floor, as it was interesting to note there was lots of traffic on the street throughout the night. The room was a little quirky in its layout, but it actually felt like as a result, that the space was used more efficiently. My partner is a Platinum with Gold Passport, and we did receive fresh fruit and bottled water each day of our stay. We used room service for breakfast, had a good selection of items to choose from, and it was reasonably priced.

    Security is very much in evidence at this property, interestingly. Not sure if it was strictly because of the presence of the casino or not, since this was the only resort with a casino that we stayed in, while traveling through four S. American countries, over the course of a three week trip. In general, we did observe much more security at virtually all the hotels we stayed at on this trip, with possibly the exception of one property in Southern Chile.

    Mendoza the city, seemed somewhat dirty and lacking in charm. Street signage in the city wasn't bad at all, but once we ventured anywhere away from the center of the city while driving, it could be quite challenging. Highlights of our stay included a day trip up into the Andes to the border with Chile, and a lunch and bodega visit to the Zuccardi winery, one of the largest in Argentina, although it did not feel that way to us. I would certainly recommend a visit to them, and lunch was incredible, just make sure you go with a very empty stomach, if you do choose to have lunch (which we did have to make reservations for).
     

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