Park Hyatt Chicago

Discussion in 'Hyatt | Gold Passport' started by GeneCMH, Apr 9, 2011.  |  Print Topic

  1. GeneCMH
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    GeneCMH Silver Member

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    Just came back from my second stay at the PH Chicago and thought I'd share my thoughts...

    For what this property may lack in cutting edge style (such as most new PHs have), it makes up for with great service and an excellent location right on Michigan Avenue.

    The location is excellent for all the shopping, dining and city walking you would want to do and it’s also just one block east of the Red Line 'El' stop. Easy walking from here to all the major shopping attractions including many Gold Coast boutiques and countless restaurants. There's an Armani store on the ground floor to boot :)

    Though the hotel claims a multimillion dollar renovation of the rooms, I couldn't tell much difference from when I first stayed there a few years ago prior to the refresh. I think the TVs are new and maybe the room desks. Otherwise, the room decor is classy and clean, but IMHO lacks any wow-factor (though views are great and the power window blinds are cool). Rooms are nicely sized however and the bathrooms are large with separate soaker tub and shower. Bath amenities are from Le Sabon. The bed was very comfortable with a great mattress and feather bed and linens were crisp and luxurious.

    The hotel's public spaces are understated and elegant and are somewhat hushed. The 7th floor housing their excellent restaurant NoMi, the pool and spa are closed for renovation until June 2011. But past experiences there were great.

    Service provided by all staff members encountered was very friendly, professional and helpful.

    For this stay, I had booked two rooms, and as a Diamond member, one of them was upgraded to an Executive Suite and the other to a Park View room (view of Water tower and lake). Diamond members also receive choice of amenity and breakfast in the restuarant or via room service. Internet access is free for all guests.

    The executive suite was very large and occupied a corner position in the building with great views and many windows. The Executive Suite is essentially a generously sized 1 bedroom apartment (minus kitchen) with one and a half baths. Also, there was a great B&O sound system in the living room.

    If anyone has any questions, feel free to ask.
     
  2. Easy Victor

    Easy Victor Silver Member

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    I would concur with just about everything you've written. I have stayed there twice, and both times were great experiences. I like laid-back hotels with excellent service-and the PH certainly fits this bill.

    The rooms were very comfortable and appointed beautifully without being over-done.

    We tried NoMI for breakfast and lunch, and it didn't disappoint at all. Food was good and service was great.

    I have no status at Hyatt at all, and was treated well each time.

    And the location is great.
     
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  3. RichardInSF
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    RichardInSF Silver Member

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    I too have stayed here a few times and enjoyed each experience. It's certainly not the best PH in the world (which is a bit surprising given the location close to HQ), but it's still quite a good hotel..

    That being said, the overall reviews on FT are more mixed than here, at least so far.
     
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  4. joanek
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    joanek Silver Member

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    I've always enjoyed my stays there---even had a great pedi at the spa. Fitness facility is very good, and I actually make a point of using my diamond breakfast perk there---the restaurant is quite good.
     
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  5. kw335
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    kw335 Silver Member

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    The last time I stayed there I had Blaise Mautin products.
     
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  6. sealiz
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    sealiz Silver Member

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    Stayed there with my niece last year and to say the least the stay was sublime in every way. The staff has to be some of the best at any hotel. Truly wonderful and memorable.
     
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  7. rdrushal
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    rdrushal Active Member

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    I agree with what everyone else has said here. My wife and I have stayed at the PH Chicago on multiple occasions. The most recent was a 7 day stay while we were preparing for a move. The staff was great. In particular my wife got to know Luis in NoMI and he took care of everything we could want for breakfast every day.

    The front desk staff was also great. After we had been there for three or four days we got to know the desk staff, and they actually upgraded us to a suite for our final night on the property. We have some awesome memories from the hotel and can not wait to go back!
     
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  8. kw335
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    kw335 Silver Member

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    IME the spa and the breakfast at NoMi (crab benedict?) are the highlight of my stay.
     
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  9. peteropny
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    peteropny Milepoint Guide

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    Lobster Benedict at NoMi (I'm hoping that they don't revise the menu down in relation to the remodeling / renaming that they are doing right now - will reopen in June).
     
  10. rdraper

    rdraper Silver Member

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    Lobster Benedict is still on the menu. Just completed a wonderful stay there this past week. Service was spectacular. I used a platinum cert for a free food & beverage amenity and they threw in cookies & milk for the kids.
     
  11. Lighthouse
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    Lighthouse Gold Member

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    I am also a fan of this particular park Hyatt.
     
  12. rdraper

    rdraper Silver Member

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    Just stayed there again this past week. They're renovating their suites so upgrades are hard to come by if not impossible right now. Not clear if they're renovating them all at once or in phases.
     
  13. jfhscott
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    jfhscott Silver Member

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    Just completed 3 nights, upgraded to a Park Suite.

    Was given a 4th floor suite, and street noise was pretty bad. Room was quite pleasant, but not as dramatically pleasant as PH DC. Service was accommodating.

    Breakfast was excellent. I love the crabcakes benedict. As for pricing, I could order anything on the menu, but tips were not removed (which is OK with me). I do resent that NoMi servers wear union flair. Yes, it is their right under federal labor laws, but I think announcing to the customer that they must interpose a union between them and management to get a fair shake is tacky. I wanted to withhold tips, but could not tell whether the servers could have been intimidated into wearing the pins.

    Anyway, I went in with very high expectations, but was actually a small bit disappointed. Next time, I'll temper my expectations.
     
  14. Sweet Willie
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    Sweet Willie Gold Member

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    So which is it, lobster or crab benedict? (or do they offer both?) :)
     
  15. jfhscott
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    jfhscott Silver Member

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    these days
    these days crabcake
     
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  16. sophiegirl
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    sophiegirl Silver Member

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    My experience was along the same spectrum - mixed.

    I do not want to look at any type of "personal declaration" (politics, religion, union, etc) pin first thing in the morning, but I particularly agree that wearing the union pin at work is tacky. I did not get the impression they were forced to wear them because everyone did not do so.

    I did not love the crab cakes, but am from Maryland so can be hard to please in that food group!

    Bellmen, valet, and laundry services were first rate... Housekeeping not so much. And on odd things too - an espresso maker and all accompaniments - but no cups. (ever- I had to ask every day!). Candles were not replaced after being burnt....room was not vacuumed. No big deal - but I wasn't on points, so at the prices charged there should not be slip ups like this.

    BUT (and it is a huge one). I also got upgraded to the top suite. Huge - bigger than my first house. Spectacular view. 3 TV's. Really, really, great. So I feel wretched complaining.....
     
  17. jfhscott
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    jfhscott Silver Member

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    I cannot state for certain that the union intimidated anyone into wearing the pins, but I am certain the union has the power to influence the member's decision. (and, no, they cannot force members to wear a union pin, but subtle, unprovable, discrimination may be visited upon one who does not). Anyway, I allow for the possibility of intimidation, giving the employee the benefit of the doubt prior to concluding that they really are indicating solidarity when they engage in the tacky practice of wearing the union pin in customer view.

    I did like the crabcakes - and grew up in Maryland and live in Northern Virginia. Meat could have had larger lumps, but the benedict application it really does not require the highest quality crabcake.
     
  18. sonoma

    sonoma Silver Member

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    QQ - Does anyone know which suite does a suite upgrade certificate book into? I read from some posts above that you were upgraded to a suite, did you all use a upgrade certificate or did you receive it as a complimentary upgrade? I am debating whether to use the certificate or not. Thanks!
     
  19. Over the Atlantic

    Over the Atlantic Silver Member

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    The Park Suite, inevitably on a lower floor (3 or 4) and not with a lake view. FWIW, the only "complimentary" upgrade I've received at this property has been to a Lake View king room.

    If you don't need or want the space of a Park Suite (~800 sq. ft., vs. ~500 sq. ft. for a king room), I would consider saving the certificate for somewhere else.
     
  20. sonoma

    sonoma Silver Member

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    Thank you - this is helpful.
     
  21. TravelMusing

    TravelMusing Gold Member

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    I am in a dilemma over staying at this hotel via reservation from Hyatt.com or a reservation from my MasterCard.

    If I book 3 nights via Hyatt.com, I have to pay $340 USD per night and will get all the benefits.

    If I book 3 nights via my MasterCard, I have to pay $271.65 CAD per night, and will not get any credit for the stay. And I am not sure if Park Hyatt will honour my Diamond status if I book via MasterCard.

    Any insight from anyone who might have been in this dilemma before?

    Travel dates is July 22 to July 25.

    Thanks.
     
  22. Over the Atlantic

    Over the Atlantic Silver Member

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    When you say book three nights via your MC, do you mean through the MC luxury hotel booking site? Or is it making a booking on the Hyatt site and paying with MC?

    While I can't necessarily speak to which option is best for you (if needing the nights or stays to retain status, I would go with Hyatt.com rate), I can suggest that you call Hyatt customer service and have your GP number recorded on the reservation if you go with the MC or any similar prepaid (e.g., Priceline) route. Doing so will give you diamond benefits during the stay, such as breakfast and the welcome amenity.
     
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  23. TravelMusing

    TravelMusing Gold Member

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    Hi, there! Thanks for your response!

    I actually got lucky (with going onto Hyatt.com everyday to check the rates, of course! ;)) and managed to book myself 3 nights stay at $255.50 USD per night under a promotional rate! Very excited to be staying at Park Hyatt Chicago, at a good rate as a Diamond member, with stays credited!

    WOOT!
     
  24. Lighthouse
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    Lighthouse Gold Member

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    Update: on our recent stay at the hotel we felt that the hotel had started to slip across the board facilities, service and food. While still a nice stay we felt it was not nearly as impressive, follow through was weak. Went as a Hyatt Diamond member and on AMEX 's FHR program. Too bad. It was our favorite Chicago hotel.
    The Park Hyatt in Paris where we stayed a month earlier on the other hand remained quite crisp and impressive.
     
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  25. Sweet Willie
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    Sweet Willie Gold Member

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