Park Hyatt Aviara

Discussion in 'Hyatt | Gold Passport' started by gleff, May 13, 2011.  |  Print Topic

  1. gleff
    Original Member

    gleff Co-founder

    Messages:
    3,616
    Likes Received:
    6,793
    Status Points:
    4,670
    I spent last weekend at the Park Hyatt Aviara, a former Four Seasons property, and I was really excited to be there. The story as I understand it is that the ownership didn’t want to make the sort of capital investments necessary to maintain it as a Four Seasons given general economic conditions so they had a parting of the ways with their former flag and hence the re-branding.
    [​IMG][​IMG][​IMG][​IMG]
    I tend to think of Park Hyatt as a modern brand, and Aviara was a Four Seasons in the ‘old school’ model, so other than the signage the place doesn’t really fit my mental model of a Park Hyatt.
     
  2. gleff
    Original Member

    gleff Co-founder

    Messages:
    3,616
    Likes Received:
    6,793
    Status Points:
    4,670
    [​IMG][​IMG]
    But what did strike me more than anything other than the old fashioned furniture and draperies was the service. Every single person that I encountered at the hotel throughout my stay was friendly and helpful. I was consistently addressed by name and staff went out of their way to accommodate. I almost didn’t feel like I was at a hotel in the U.S.

    The stay was an incredible value for the rate that I paid, which was under $250, and for a confirmed upgrade to a suite with complimentary breakfast and internet as a Hyatt Diamond. And yet the property isn’t really my style since I prefer much more modern design and the physical plant is showing its age. If I needed to be in the area it would definitely be my choice of properties, but the property itself is unlikely to be a destination for me in its own right.

    I checked into the hotel a little bit before 2pm and the place was busy, apparently not with guests but rather preparations for a North San Diego “Best Of” event of some sort, complimentary tickets to which were delivered to my room shortly after arrival. My car was taken by the valet and I was guided to check-in, where I was immediately assisted. Room was pre-blocked and ready, lots of pre-prepared papers were given including a handwritten note from the G.M. (odd that it wasn’t waiting in my room), features of the resort, and a listing of Diamond benefits. They spell out 2pm checkout and I was specifically asked whether I’d like to take advantage of that. A far cry from my experience at the Andaz 5th Avenue the weekend before where I was told 2pm was not possible, and a far cry from Starwood where non-resort properties have never denied me 4pm (though where the late checkout benefit isn’t guaranteed at all at resorts).

    I was sent on my way to the room (not escorted), and found a nice sized suite with double sized balcony that had two sets of seating.
    [​IMG][​IMG][​IMG]
     
    William JLP, sobore, Kalboz and 2 others like this.
  3. gleff
    Original Member

    gleff Co-founder

    Messages:
    3,616
    Likes Received:
    6,793
    Status Points:
    4,670
    [​IMG][​IMG][​IMG]
    The room overlooked the pool and had a nice enough view, but it’s not a resort on the water.
    [​IMG][​IMG]
    I was offered the Diamond amenity at check-in and chose the points, but in the evening shortly before heading to dinner a plate was delivered with three different dips and three crostinis. No snacks were delivered the second evening.
     
    William JLP, TRAVELSIG and Kalboz like this.
  4. gleff
    Original Member

    gleff Co-founder

    Messages:
    3,616
    Likes Received:
    6,793
    Status Points:
    4,670
    After the first evening’s local festivities ended, the property really cleared out and we didn’t see many other guests.

    Service was consistently outstanding, valet parking very prompt. But while the grounds are lovely it’s clear that major capital improvements haven’t been done in years, and the age of facilities show especially in the pool area. Though in fairness renovations are going on, the main gift shop is closed for instance.

    The only odd service element was housekeeping ringing the doorbell before 9am on Sunday. Now, I didn’t have the do not disturb sign up, and I was awake so no harm, no foul, but it did seem odd. Still, that really was my only service complaint.

    I was out for the weekend working, my wife came along and took the opportunity to arrange for surf lessons. Timbo was apparently an excellent teacher, her first time on a board my wife got up and caught some great waves and now is sending me lists of places around the world that she wants to give surfing a shot again. At least Kuta is on the list, so I have an excuse to back to Bali. She also want to go to Portugal for the weekend…
    [​IMG]
    Sunday morning at the hotel was busy, even though the place had seemed fairly deserted on Saturday, as the locals turned up for Mother’s Day brunch which ran $90 per person. The hotel apparently offered another breakfast location, or so another guest mentioned, but my check-in letter specified the location where breakfast was complimentary and that was the location of their rather decadent brunch. I was really curious to see how it was handled at check-out, and I had understood from previous discussions of the property that the Diamond breakfast benefit was $65 so I rather thought they’d give me that amount as a credit. The full charge showed up on my bill, which the agent at checkout apologized for and explained was because it had been coded as a lunch charge rather than breakfast, and immediately removed the brunch from the bill. A $225 or so charge for two.

    Now, $90 did feel a bit much for the offering, though it was definitely excellent. When we sat down we were offered all you could drink champagne for $9 per person. They didn’t mention what kind of champagne it was, and everyone in our party was heading to the airport shortly after, so we passed. Still, I was surprised that $90 didn’t include at least a glass of champagne.
    There was carved meats, salads, sushi, egg station, caviar, and an enormous dessert selection. All high quality, all tasty. And a nice way to spend a couple of hours with friends on a Sunday.
    [​IMG][​IMG]
    I was thoroughly thrilled with the place at the price point and as a Diamond using a confirmed suite upgrade and receiving breakfast and internet, and also given the modest occupancy levels. Without status, paying high season fully occupied rates, I wouldn’t have been as excited for sure. But the service was some of the friendliest I’ve come across in the states, and that was true independent of the Gold Passport loyalty offerings.
     
  5. uggboy
    Original Member

    uggboy Gold Member

    Messages:
    50,172
    Likes Received:
    133,424
    Status Points:
    20,020
    Thanks for this amazing and complete review! Can still remember in the press the parting of the Four Seasons Brand incl. a changing of locks here by the properties owner to keep the Fours Seasons Folk out! Thanks again!!!:)
     
    William JLP and Kalboz like this.
  6. GeneCMH
    Original Member

    GeneCMH Silver Member

    Messages:
    63
    Likes Received:
    51
    Status Points:
    175
    Thanks for sharing gleff. I've been wondering about this property as well. The interiors definitely do not inspire, but the outside looks nice and resorty. Guess it would be decent for an easy weekend getaway to relax. Hmmm, maybe this summer I'll check it out.
     
    William JLP and uggboy like this.
  7. Kalboz
    Original Member

    Kalboz Gold Member

    Messages:
    8,994
    Likes Received:
    22,426
    Status Points:
    14,520
    Up to USD$500 Stay Credit Plus 5K Bonus Points at Park Hyatt Aviara Resort

    Just got the following email from Hyatt:

    
     
    William JLP and uggboy like this.
  8. rajuabju
    Original Member

    rajuabju Gold Member

    Messages:
    616
    Likes Received:
    1,996
    Status Points:
    1,020
    Just got it too.

    Enough for me to book a stay there and use a Suite Upgrade.
     
    William JLP, uggboy and Kalboz like this.
  9. fstop75

    fstop75 Active Member

    Messages:
    3
    Likes Received:
    6
    Status Points:
    80
    I checked earlier today and my 3 night stay would have qualified for a $100 credit (total for the stay) and was exactly $115 more per night than BAR. Other than the latest Costco promotion, I haven't found any of the Hyatt promo's to be a value.
     
    William JLP, uggboy and Kalboz like this.
  10. Kalboz
    Original Member

    Kalboz Gold Member

    Messages:
    8,994
    Likes Received:
    22,426
    Status Points:
    14,520
    Two Nights in a Panoramic King Room (540 sq ft) including daily breakfast buffet for two at California Bistro is going for $599 and the 855 sq ft Park Suite for $899 on http://www.ruelala.com Packages are valid for two guests only. Dates are available August 2 through December 26, 2011; blackout dates apply.
     
    William JLP and uggboy like this.
  11. luv2travel

    luv2travel Silver Member

    Messages:
    61
    Likes Received:
    67
    Status Points:
    270
    I've stayed at this property multiple times since it became a Park Hyatt. I am from Carlsbad originally and from time to time I come back to visit. I absolutely love this hotel due to it's seclusion in Aviara versus some of the Hilton properties by the airport or the Hyatt Summerfield Suites by the Carlsbad Outlets.

    I have always received the BEST customer service here. All staff members address me by name and I feel like I am someone important. I actually don't mind the decor, and I appreciate more of the simple customer service aspects, like how they shine your shoes for free every night if you leave them on your door. The breakfast is always terrific and my room is always HUGE. I actually enjoy the pools and one pool actually plays music when you dive under the water. It was something so simple but different.

    My one and only complaint is the almost mandatory valet parking. I honestly don't mind parking my own car except that their free lot is absolutely nowhere close to hotel. Somehow I just can't get over paying an obligatory $30 a day to park a car. I've stayed here when actually paying the rate and on certificates, and in both circumstances the service by the staff was impeccable. I will be back again.
     
    uggboy likes this.
  12. MyTravels
    Original Member

    MyTravels Silver Member

    Messages:
    482
    Likes Received:
    352
    Status Points:
    570
    Great to hear the staff is still amazing as a Park Hyatt.

    luv2travel => If you do park down the hill, they may still have golf-carts to drive you back (as a courtesy)

    Do they still have the free shuttle to/from the beach?
     
    uggboy likes this.
  13. Jenny & Curt
    Original Member

    Jenny & Curt Gold Member

    Messages:
    1,571
    Likes Received:
    2,379
    Status Points:
    1,270
    This property is on RueLaLa right now, until Tuesday morning:
    http://ruelala.com/event/33782
    Park Hyatt Aviara Resort - North San Diego, CA Two Nights in a Panoramic King Room with Breakfast
    Embark on the perfect California retreat, set in the natural beauty of ocean and lagoon, at this contemporary luxury resort.
    $599.00 (value $950.00)
    Park Hyatt Aviara Resort - North San Diego, CA Two Nights in a Park Suite with Breakfast
    Soak up the sun at this exceptional Southern California resort, combining understated sophistication with regional character.
    $899.00 (value $1188.00)
     
    MyTravels and Kalboz like this.
  14. tommy777
    Original Member

    tommy777 Co-founder

    Messages:
    2,674
    Likes Received:
    6,596
    Status Points:
    4,570
    Every single competing property at this level (St. Regis Monarch Beach and the Ritz Carlton Laguna Niguel are the one's I frequent) have the same mandatory parking.

    I actually expect it from a property like this. Yes, things are more expensive --- for a reason.
     
  15. tommy777
    Original Member

    tommy777 Co-founder

    Messages:
    2,674
    Likes Received:
    6,596
    Status Points:
    4,570
    They still have the Beach Butler service and will take you to and from the beach complimentary.

    From what I've seen, it's a shuttle bus, not a golf cart that takes you there and the service is still there.

    But it's not a hotel service for people to park for free at the tennis center. It's a service for hotel guests to get to the tennis center and for the Four Seasons time share owners to get to the hotel. Sure, you can park there, but it's a pain to get down there.
     
  16. luv2travel

    luv2travel Silver Member

    Messages:
    61
    Likes Received:
    67
    Status Points:
    270
    I'm not familiar with the free shuttle to/from the beach. Like tommy777 said, the hotel does have a shuttle that takes you up the hill to the hotel and back down when you want to get your car. I know it also drops off at the golf course and the Four Seasons timeshares.
     
  17. MyTravels
    Original Member

    MyTravels Silver Member

    Messages:
    482
    Likes Received:
    352
    Status Points:
    570
    tommy777 is correct, it's called the Beach Butler. They drive you back and forth (had two pick-up times), chairs and I think water.
     
    gleff likes this.
  18. RestlessLocationSyndrome
    Original Member

    RestlessLocationSyndrome Silver Member

    Messages:
    1,014
    Likes Received:
    1,356
    Status Points:
    925
    In case any of you out there are big golfers, the golf course linked to the resort is a great course. It's an Arnold Palmer design and was always well maintained. I used to play there a bit back when I went to high school in SD and my buddy used to get out onto the course for free.

    One time, we were finishing up our round and when we came in, realized that Bill Murray was in the group ahead of us.... was wondering the whole time how they let someone out on the course in a t-shirt and shorts.
     
  19. Sweet Willie
    Original Member

    Sweet Willie Gold Member

    Messages:
    4,048
    Likes Received:
    8,739
    Status Points:
    7,270
    whoa that was my thought for sure after viewing the photos.:eek:
    I despise valet charges. I thought I had read that there is regular shuttle service from the free lot to the hotel as it is too steep a walk. Can someone confirm?
     
    Gargoyle likes this.
  20. Kalboz
    Original Member

    Kalboz Gold Member

    Messages:
    8,994
    Likes Received:
    22,426
    Status Points:
    14,520
    Gingerbread Housemaking-Classes at Park Hyatt Aviara Resort
    [​IMG]
     
    TRAVELSIG and Sweet Willie like this.
  21. Kalboz
    Original Member

    Kalboz Gold Member

    Messages:
    8,994
    Likes Received:
    22,426
    Status Points:
    14,520
    Reviving a rusty thread with a Facebook offer - 3rd Night Free: http://parkaviara.hyatt.com/en/hote...cebook_3rdnightfree_poolpic_041415&Pool+Image
     
    traveltoomuch and Betty Boop like this.
  22. Betty Boop

    Betty Boop Gold Member

    Messages:
    7,791
    Likes Received:
    37,867
    Status Points:
    13,975
    Thanks for posting Kalboz. I hope it brings some good business to the area. I have personally never been happy about the Four Seasons departure and had hoped it would go to Ritz Carlton. The ambiance to me is different now though in full disclosure I never stay there since I live close by. I still frequent the restaurants which are great. Vivace in particular is outstanding and the bar lounge has improved over time (initially post change it was disappointing and they never could duplicate my favorite cosmopolitan). Argyle is also worth a stop for steak lovers.
     
    Kalboz likes this.
  23. Kalboz
    Original Member

    Kalboz Gold Member

    Messages:
    8,994
    Likes Received:
    22,426
    Status Points:
    14,520
    Our stay starts tomorrow for the weekend celebrating my son's 7th birthday. Heading to Legoland as this was his birthday gift wish.

    Booked points + cash 10K HGP points plus $125. Requested cash upgrade to a suite ($83+) for this family of 4.

    Is there a lounge at this property?
     
    Last edited: Jul 23, 2015
  24. Pizzaman
    Original Member

    Pizzaman Co-founder

    Messages:
    4,518
    Likes Received:
    8,754
    Status Points:
    7,270
    I haven't been but you'll have to let me know about Legoland. We're considering it for our kids.
     
    Kalboz likes this.
  25. Kalboz
    Original Member

    Kalboz Gold Member

    Messages:
    8,994
    Likes Received:
    22,426
    Status Points:
    14,520
    Went there last year for my son's 6th birthday (as he wished) and the kids had great time. Did the two day pass, one day for the amusement rides and the second for the water park.

    Haven't organized them into an album, but here are our photos from last year: https://www.flickr.com/search/?user...interestingness-desc&text=Legoland&view_all=1
    [​IMG]
     
    William JLP, Pizzaman and Betty Boop like this.

Share This Page