Surprised to find no review site for this hotel so here goes. Let me first start by saying that I am NOT an employee of Hyatt - I need to state that since that's how good my review will be! Arrived at the hotel after a ridiculous trip from the airport. Moscow traffic is just awful. I read that most suggest taking the train but we are doing Moscow, St Petersburg and then boarding a Baltic cruise and with two couples, that's a lot of luggage. Took about 90 minutes in heavy traffic. Arrived at the hotel and from the moment we walked in, we were impressed. Our friends had three free nights thanks to the Hyatt Visa I had them get. I redeemed 99,000 points for three nights in a Park King Suite. Check-in was smooth and very gracious. Whoever checks you in, then takes you to your room. Now let me state that I lost my Diamond status in February and am still bummed about it. We get to the suite and my breath is taken away. They have upgraded us to a Wintergarden Suite, and if you never heard of this, please go to the Hyatt website and check it out. Magnificent suite and at the end, there is a solarium that extends the entire width of the two room suite. It has a table for dining and a divan, and a bank of greenhouse style windows that looks directly over the sites of Moscow - the Bolshoi was right in front of our room. There are simply no words. Our friends were not as lucky and were not overwhelmed, including the fact that they said the room had no drawers except for the nightstand (we're in a suite at the W St Petersburg right now and same complaint - these places seem to thing that style is a substitute for function). We had no such problem. One and a half baths with the master bath being bigger than our first apartment! We actually had breakfast in the solarium each of our three mornings. Our friends were astounded by the suite and out of curiosity, they asked what we did or what status we have that resulted in this - I had no answer. I have no idea why I got this magnificent upgrade and figured such things would disappear with the loss of Diamond status. All I can say is that I have stayed at four Park Hyatts - Washington, DC, Paris, Zurich and now Moscow - and have always been delighted beyond words. Only hassle was the internet - could not get it to work. Called the front desk, they sent someone up and he could not help. Said the internet company would call in a few minutes and they could not solve the problem either. Explained that they would try to have the hotel reset the router. I told them we had to leave and that if there was still a problem, would call on our return. When we got back, there was a wireless router sitting on my desk next to the computer. Problem solved. But I still got a plate of fruit the next day with apologies and calls each of the three days to make sure the problem was solved. We had dinner the first night at the Conservatory - right below our room. Sat outdoors overlooking the Bolshoi on a magnificent evening. Food was wonderful - only complaint is that the cost of wine is astounding tho we had read about this before we left home. Absolutely every single interaction we had with staff was positive. They could not do enough. They were warm, solicitous and professional. I did send a handwritten letter the manager the second day thanking him for the upgrade and telling him how wonderful the hotel was. Did not hear back. Happy we went to Moscow and doubt we will ever return - it's a big world and lots of places to see. But if you have any plans of going there, this is simply as fine a hotel as I have ever stayed in. Period.