Paid flight with e-certificate applied does not post

Discussion in 'United Airlines | MileagePlus' started by Seacarl, Oct 19, 2011.  |  Print Topic

  1. Seacarl
    Original Member

    Seacarl Gold Member

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    Purchased a paid flight for my +1 using a $125 customer appreciation e-certificate. Flight booked into L class and ticket issued with balance paid by credit card. Used a SWU to upgrade it.

    No MP credit appeared for the flight. When I used the automated process to request credit, I got the following



    Flight 1
    Our records indicate that this flight was on a free award ticket, which is not eligible for Mileage Plus credit.

    I called Mileage Plus. At first the representative gave me the exact same information, and then argued with me that when using the certificate it doesn't earn credit. Finally I was able to convince him that it was a ticketed L-fare and does earn credit, and he manually posted it. I'm not sure what caused this ticket to get categorized as an award ticket.​
     
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  2. rwoman
    Original Member

    rwoman Gold Member

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    That's crazy - glad it worked out in the end!!
     
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  3. RestlessLocationSyndrome
    Original Member

    RestlessLocationSyndrome Silver Member

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    I've never had this issue before but perhaps with all the software hanged that they are making for the merger, this thing could occur more often. Anyone else have this issue?
     

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