Overheard in D/FW Airport

Discussion in 'General Discussion | Travel' started by kansaskeith, Mar 6, 2012.  |  Print Topic

  1. kansaskeith

    kansaskeith Gold Member

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    Older, handicapped woman in a wheelchair, traveling alone to PHX, was being helped at the gate by a friendly, ebullient AA gate agent (everybody I've dealt with so far at AA today has been amazingly positive in demeanor -- pretty amazing considering what they're going through).

    But, the older lady, being cautious, wanted to double check. "This does go to Sky Harbor, correct?"

    "No," said the friendly agent. "This goes into Phoenix. Are you trying to get to Sky. . .?"

    Ugh. The older lady managed to set it straight before I (seated a few feet away) needed to say anything. But ugh anyway :)

    Sent from my iPhone using milepoint
     
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  2. kyunbit
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    kyunbit Silver Member

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    really funny that a GA doesnt know the name of Phoenix airport!
     
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  3. TheBeerHunter
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    TheBeerHunter Silver Member

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    I think we tend to assume everyone who works in the airline industry in any capacity must know all about most everything air related like we do, but in reality, it's just a job for most of them!
     
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  4. kansaskeith

    kansaskeith Gold Member

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    Yes, Beer Hunter I know. But this GA *was* working a PHX flight. I realize AA may not have the same agents assigned to the same city pairings every day, and probably doesn't, but this was basic enough that it really *did* surprise me. And if she started to offer so helpfully to get the woman off the Phoenix flight and on to one to 'Sky Harbor' instead, if that's what she needed, where, prey tell, did she think that was? Some obscure Great Lakes airport served by Eagle that one of us might post in the "photo trivia Guess The Airport" thread? :)

    Having said all that, this GA was unusually pleasant and outgoing to all passengers throughout the process. The demeanor, if not the knowledge, was a plus for AA's image.
     
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  5. kyunbit
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    kyunbit Silver Member

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    +1 I would argue that she might have misguided somebody if she didn't know the airport's name. Knowing the name of PHX airport while working a PHX flight should be part of the 'job'
     
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  6. PhlyingRPh
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    PhlyingRPh Silver Member

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    Like us, AA employees learn something new every day.
     
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  7. Counsellor
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    Counsellor Gold Member

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    I suspect most of the gate agents working Orlando flights wouldn't recognize "McCoy Field". And much the same is true for someone who mentioned "Orchard" while boarding for O'hare.
     
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  8. kansaskeith

    kansaskeith Gold Member

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    Nor Mines Field for LAX and questionable Idlewyld (sp?) for JFK. The difference from all of those to PHX is that none is the current, legal, official name of the airport. "Sky Harbor," however, is.

    More I think of it, the PHX-bound handicapped lady in DFW may have been trying to make sure her family or whoever didn't need to meet her at Phoenix/Mesa, the other airport where Allegiant, and I believe Spirit, fly. So she wanted to confirm our flight was going to Sky Harbor. I was surprised the friendly AA agent didn't recognize the name. Hope she would have had the older lady wanted to confirm O'Hare as opposed to Midway.

    Sent from my iPhone using milepoint
     
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  9. DTWBOB

    DTWBOB Silver Member

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    About the only places where it's *really* necessary that GA to knows the airport name that a flight is going to would be places like Chicago (MDW/ORD) or Washington DC (IAH/DCA).

    DTWBOB
     
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  10. cwpfly

    cwpfly Silver Member

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    Uh oh.... :)
     
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  11. kansaskeith

    kansaskeith Gold Member

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    LOL - didn't catch that til you just posted ha ha. Was also going to add Kennedy and La Guardia to dtwbob's train of thought.
     
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  12. DTWBOB

    DTWBOB Silver Member

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    Then there's Tri-Cities Airport which can either be in Michigan (MBS) or Tenn (BRI).

    and this type of thing can be important when checking luggage too.

    Bob H.
     
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  13. avflyer
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    avflyer Silver Member

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    OK..this was a gate agent? When I initially read it I skimmed over that part..I thought it was just one of the regular sky cap people who push wheelchairs for a living (God bless them). It would be understandable for Sky Cap guy not to know the nomenclature, but a GA???? Not good.
     
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  14. kansaskeith

    kansaskeith Gold Member

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    Definitely a gate agent. The wheelchair pusher guy had gotten the lady to the gate early and - with her permission, I believe - left her. The gate agent saw the woman from the podium, walked around to greet her, asked if she needed a wheelchair at destination, whether she'd be able to walk down and up Jet Bridges without one (yes), etc. At that point the passenger asked to confirm 'Sky Harbor,' and my story began. I too wouldn't necessarily expect a wheelchair push guide to know.

    Sent from my iPhone using milepoint
     
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  15. Flyer1976
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    Flyer1976 Gold Member

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    :rolleyes:

    Do we expect everyone to know that Cedar Rapids is also known as the Eastern Iowa Airport? ;)
     
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  16. CharlesG

    CharlesG Gold Member

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    I do. :p
     
  17. Photonerd71

    Photonerd71 Silver Member

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    Hobby, Love field, George Bush, Logan, Will Rodgers
     
  18. daemon14

    daemon14 Gold Member

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    John Wayne and Bob Hope here in SoCal. In fact, I mentioned, "Orange County Airport" to a friend who lives in the OC and he said, "where?" He understood John Wayne Airport.

    I sometimes call LAS as "McCarran" and ATL as "Hartsfield-Jackson."
     
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  19. rwoman
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    rwoman Gold Member

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    Although I think PHX might be a slightly larger market... :D
     
  20. avflyer
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    avflyer Silver Member

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    If you are a GA working that flight, I certainly do.
     
  21. Counsellor
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    Counsellor Gold Member

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    True, but those names are the source of the still-current designations, Orlando = MCO and O'Hare = ORD. (I still refer to Orlando as "McCoy", and one young gate attendant said, "Oh, so that's where it comes from." I don't know anyone who calls O'Hare "Orchard Field", though. :))
     
  22. violist
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    violist Gold Member

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    Big difference between current, legal, official, etc. and the source of current designations!
     

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