Orbitz fined $50K over baggage fee display

Discussion in 'General Discussion | Travel' started by sobore, Aug 20, 2012.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    Chicago-based online travel agency Orbitz Worldwide was fined $50,000 Monday by the U.S. Department of Transportation for failing to clearly and prominently inform airline consumers that they might have to pay baggage fees.

    Orbitz made the proper disclosure, but it was too far down on its webpage, the DOT said.

    "Airline passengers should be able to determine the full cost of their trip, including baggage fees, quickly and easily," Transportation Secretary Ray LaHood said in a statement.

    Orbitz said in a statement that "we promptly corrected how we displayed airline baggage fee information to be consistent with DOT's preference. We are not aware of any consumer confusion, complaints or deception over this issue, but settled the case to avoid the costs of litigation."

    Read More: http://www.chicagotribune.com/busin...-baggage-fee-display-20120820,0,2554322.story
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