Option to upgrade does not appear under "Reservation Tools"

Discussion in 'United Airlines | MileagePlus' started by Schali, Oct 31, 2013.  |  Print Topic

  1. Schali

    Schali Silver Member

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    Hi folks,

    it is the second time now that I notice that I do not have the option to upgrade my flights viewing my reservation (under reservation tools). The first flight was a domestic round trip and I should have been able to use my RPU. And today again on an international itinerary M fare there was no option to use my GPUs online.

    Did I miss anything? I had to call the 1K line to apply my upgrades to my flights.

    Thank you!!!
     
  2. Newscience

    Newscience Gold Member

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    Hi, Schali,
    Assume that all your flights were on United Airlines or a partner airline? Were your upgrades granted with your call to the 1K phone line? Did you ask the 1K representative what is going on?
     
  3. Schali

    Schali Silver Member

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    Hi Newscience,

    correct, all on United metal. Calling the 1K line allowed me to apply those upgrades. Didn't ask Louis about this specific behavior, he was hard to understand on the phone.
     

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