The new CEO of UA comes on board at a time when bloggers and posters may actually be in a position to provide informed advice that might foster change that makes the airline better. The Executive Team must balance the needs of multiple constituencies. Of these, three can make or break them: Shareholders Employees Customers I have little doubt that as a large group of very experienced customers, we can provide UA and its new Team free input and insight on how to better satisfy their customers. I personally will start with the obvious: get us where we are booked to go safely, comfortably, on time and for a reasonable fare. If UA does that consistently, I will never leave them.