Can someone please clarify this for me. I had to cancel the return on an award last year after the outbound was flown. The agent told me the ticket would be valid for rebooking within a year of its issue (September 2013) but that I had to fly the same routing (i.e. YVR-YYZ). The award was a NAmerican F/J. Is it true I must use the same cities, or can I apply it against any route within NAmerica?