This is one of the things that - when I actually flew DL more - used to be the worst. I experienced SM agents telling me that, no SQ is not a partner (back when it was, and when it was so stated on the DL website), then: "No AM is not a partner," "Sir you can't redeem SkyMiles on AZ." And a number of others. I posted about these at the time and it has definitely worsened since 2009. It would have been comical, except of course it made SM far more worthless than simply imposing high SM requirements on DL metal. It's even worse than the 635k SM demands from PHL to FCO, not all of which was in J. However, it's not done. I see that the practice continues unabated, and that other people find it equally frustrating/annoying/disreputable. http://www.flyertalk.com/forum/delta-skymiles/1505596-please-help-award-hawaii.html I know DL apologists like to say "oh they just need more training" "you got a bad rep" "HUCA," etc. - literally, making excuses for the falsehoods. But, at what point do the scale and frequency of these deficiencies point to systemic management problems? Now, there is a solution that would catch Jeff's attention. This involves a collective effort to log each interaction of this type in a large spreadsheet with full call details (time, agent number, request made, statement regarding partner non-availability) and then sending the data sheet to DoT accompanied by a request for action under the deceptive advertising ruling. Five or ten times, they might not take so seriously...but when it reaches a thousand or more, independent customer interactions, well now, that would demonstrate a systematic lack of willingness/ability to deliver on published program benefits. After all, if the DL website proudly states SM can be redeemed on AS, AF, AM whomever, and agents of that company repeatedly tell customers no se, no es posible, then it's not only mejor en su clase, it's deceptive.