One Mile at a Time - Maybe it’s time some companies *stop* focusing on “customer service”

Discussion in 'Blogstand' started by BoardingArea, Feb 6, 2011.

  1. BoardingArea

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    From my perspective, there has been a general focus on “customer service” in the travel industry over the past few years, probably thanks to the recession. I think it’s great when companies focus on customer service, though more often than not, I find the focus to be on...
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