One Mile At A Time - Dear British Airways: Please Outsource Your Call Center!

Discussion in 'Blogstand' started by BoardingArea, Dec 5, 2013.  |  Print Topic

  1. BoardingArea

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    As I noted a couple of weeks ago, British Airways recently closed their US call center. Interestingly calls are now being answered by agents in the UK, so I guess you could say they “insourced” the call center, which seems a bit odd since I imagine it’s even more expensive to run...
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