One Mile At A Time - American Customer Relations #FAIL

Discussion in 'Blogstand' started by BoardingArea, Apr 10, 2014.  |  Print Topic

  1. BoardingArea

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    As I’m sure all of you know by now, on Thursday American announced some huge changes to their AAdvantage program. As far as I’m concerned, the biggest offense on their part was the lack of advance notice and the poor horrible way they communicated the changes. Anyway, reader Tom emailed...
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