One Harmony (Nikko/Okura/JAL City)

Discussion in 'Other Hotel Programs' started by traveltoomuch, Jun 24, 2015.  |  Print Topic

  1. traveltoomuch

    traveltoomuch Silver Member

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    Does anyone here have experience with One Harmony, the loyalty program for Hotel Nikko, Hotel Okura, and JAL City hotels?

    I signed up in advance of a recent stay and found that they did not credit me with any points for the stay, but they gave me credit for 3x the nights I had stayed, resulting in getting upgraded to their "loyal" tier. I'm wondering if either error is typical (or if I've misunderstood the program). The website seems to have no obvious way to request missing stay credit. And all of the materials, mailed from Hong Kong, are in somewhat mediocre English, leaving me a little hesitant to phone. (Besides, I now have this "loyal" card that I don't think I deserve, and I'm not sure the points are more valuable than tier perks.)
    Last edited: Jun 25, 2015
    uggboy likes this.

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