Some time ago, Hyatt e mailed me my 2 free credit card nights as the sign up bonus for getting the cc. When I couldn't find the e mail, I searched my inbox. My outbox. My deleted mail. I also searched Outlook. Couldn't find the certs. I did what anyone reading would do when I couldn't locate them. I Tweeted to Hyatt. Here's the funny part. I checked my AwardWallet account for the first time in a couple of months, and noticed that my 2 free nights were listed in my Hyatt account. About 5 minutes later, I received an e mail from Hyatt telling me the certs are in my account. Who'd a thought to look under my very nose for this!? Yes. I know. As an oldtimer to FT and mp, I should know better. I pass this along to anyone new to the Hyatt program, wondering where their certs are.